Juanita Alvarez
Fort Lauderdale,FL
Summary
Highly motivated and skilled with 5 years of experience in the hospitality industry Dedicated to providing excellent customer service. Excellent communication skills adept at actively listening to customers, conveying information effectively and resolving any concerns. Exceptional multitasking abilities while maintaining attention to detail.
Overview
5
5
years of professional experience
Work History
Bartender
Senor Frogs
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed and organized monthly inventory, ensuring accurate stock levels and minimizing discrepancies
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Cafe Ibiza
01.2022 - Current
- As a server in a fast-paced restaurant environment, I consistently delivered exceptional customer service, ensuring an enjoyable dining experience for every guest
- I actively engaged with customers, attentively taking their orders and providing knowledgeable recommendations
- Moreover, I successfully implemented upselling techniques to promote additional menu items, thereby increasing sales
- When faced with customer complaints or concerns, I handled them professionally, demonstrating empathy and willingness to resolve issues promptly and effectively
Hostess
Cafe Ibiza
10.2020 - 10.2021
- As a hostess my main responsibility was to create a welcoming atmospheric for guests
- Manage reservations and seating arrangements efficiently
- Respond to guest inquiries, provide accurate information about the restaurant's offerings, and assist with menu recommendations
Crew Member
Yogurt Ur Way
12.2019 - 10.2020
- I ensured accurate order preparation and dispatch, while also providing excellent customer service to ensure customer satisfaction
- My attention to detail and communication skills contributed to delivering the best service
- Conducted regular inventory checks and coordinated with suppliers for restocking
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL08-2025
International Business and Marketing -
Sergio Arboleda University
Fort Lauderdale, FL01.2025
Skills
- High performing sales
- Excellent communication skills
- Strong work ethic
- Excellent interpersonal skills
- Persuasive
- Energetic
- Self motivated
- Critical thinking
- Problem solving abilities
- Leadership skills
- Bilingual
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Senor Frogs
08.2023 - Current
Server
Cafe Ibiza
01.2022 - Current
Hostess
Cafe Ibiza
10.2020 - 10.2021
Crew Member
Yogurt Ur Way
12.2019 - 10.2020
International Business and Marketing -
Sergio Arboleda University
Associate of Science - Nursing
Broward College
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