Juanita Beasley
Customer Service Coordinator/Service Advisor
Inwood,WV
Summary
Customer Service Coordinator with more than 19 years of experience in the transportation industry with Ryder Transportation Services with exceptional people skills. Desires a challenging role as a manager. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team. Efficient at resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in the transportation industry. Hardworking, disciplined and reliable with demonstrated record of success. Successful CSC with 19 + years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
22
22
years of professional experience
Work History
Customer Service Coordinator
Ryder Transportation Services
Winchester, VA
03.2000 - Current
- Customer service, answering phone, taking road calls, triage road calls, scheduling of repairs and pm's,ordering parts, receiving parts, inventory, accounts payable, credit memos, assign work to techs on 3 shifts, building and filing of unit files, advanced planning and scheduling, working closely with On Demand Customers, maintaining EPA records, ordering office supplies, ordering lubricants such as oil, grease and antifreeze, proficient with work day, scheduling offsite maintenance work with vendors
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cardinal Logistics and other ODM customers as well, building and revising estimates in SMO, with SMO, manage shop when service manager is out
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Bachelor of Arts - Business Management
Keiser University
2018
Cosmetology - Cosmetology
International Beauty School
Martinsburg, WV 01.1995
Skills
- Quick learner customer needs assessment
- File/records maintenance customer satisfaction
- Excel in customer service multi-task management
- Financial records and processing statement billings
- Computer proficient
- Accounts payable/receivable Microsoft Office
- Scheduling and Coordinating
- Administration and Reporting
- Time Management
- Policy Enforcement
- Office Management
- Handling Escalations
- Operational Efficiency
- Account Authorizations
- Managing Operations and Efficiency
- Workflow Management
Timeline
Customer Service Coordinator
Ryder Transportation Services
03.2000 - Current
Bachelor of Arts - Business Management
Keiser University
Cosmetology - Cosmetology
International Beauty School