Juanita Bell
Windsor Mill,MD
Summary
Experienced Liaison professional identifies opportunities to expand business relationships with entities outside the business. Specialties include developing partnerships and collaborative agreements through negotiation and ensuring all services are delivered effectively. Skilled and mature with sound judgment.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Patient and Family Care Liaison-Guest Services
University Of Maryland Medical System
Baltimore, Maryland
08.2024 - Current
- Cordially greets families and visitors upon arrival to the unit or department.
- Maintained up-to-date records of all interactions with customers or clients.
- Approached visitors and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Patient and Family Care Liaison
University Of Maryland Medical System
Baltimore, Maryland
02.2022 - 08.2024
- Cordially greeted families and visitors upon arrival to the unit or department. Oriented each family to the processes associated with the unit or department including communication with the clinical staff,and visitation with the patient.
- Reviewed the patients' rights and responsibilities, including the management of patient belongings and valuables on admission and throughout an admission.
- Developed strong relationships with patients, families,physicians and staff to ensure a professional and consistent experience on the unit or department.
- Ensured excellent customer service while interacting with and serving a culturally diverse population.
- Exhibited emotional maturity by remaining calm during crisis or emotionally charged situations.
- Ability to multi tasks in a dynamic, fast-paced environment and work in a team environment.
- Under the supervision of nursing, answer call bells and appropriately communicated the needs of the patient and Family with nursing staff.
- Coordinated communications for families in delicate and stressful situations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
Lead Medical Assistant
Planned Parenthood of Maryland
Baltimore , Maryland
07.2016 - 04.2017
- Monitored and prioritized charts and clients waiting time and optimized room utilization,using staffing models. Ensured appropriate triage, as necessary.
- Facilitated excellent customer service.
- Oversaw staff schedules to ensure efficient delivery of services
Health Center Director
Planned Parenthood of Maryland
Baltimore , MD
08.2004 - 06.2016
- Coordinated with external stakeholders such as insurance companies, vendors. regarding contractual agreements or payment plans related to healthcare services provided by the health center.
- Managed financial resources and budgeting for the health center.
- Recruited, trained and supervised new staff members in accordance with established guidelines.
Education
Some College (No Degree) -
Towson State University
Towson, MDSkills
- Critical evaluation capacity
- Influencing skills
- Representative experience
- Mediation skills
- Issue resolution
Timeline
Patient and Family Care Liaison-Guest Services
University Of Maryland Medical System
08.2024 - Current
Patient and Family Care Liaison
University Of Maryland Medical System
02.2022 - 08.2024
Lead Medical Assistant
Planned Parenthood of Maryland
07.2016 - 04.2017
Health Center Director
Planned Parenthood of Maryland
08.2004 - 06.2016
Some College (No Degree) -
Towson State University