Juanita Boudreaux-Conners
Deltona,FL
Summary
Proven track record in financial services and customer relationship management, notably at Wal-Mart Supercenter. Excelled in reducing wait times and managing high-volume loan applications, surpassing processing timeframes. Demonstrated expertise in cash management and maintaining client relationships, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Customer Service/Financial Services Representative
Wal-Mart Supercenter
10.2015 - Current
- Providing excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of compliance regulations, trends, and best practices to provide informed information to customers.
- Collaborated with team members to improve and achieve overall customer satisfaction.
- Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
Accounting Office Associate
Wal-Mart Supercenter
09.2010 - 10.2015
- Maintained confidentiality by securely handling sensitive financial information at all times.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Supported the successful completion of audits, preparing thorough documentation in smart system.
- Balancing beginning and end of days sales and operating deposits.
Money Center Associate
Wal-Mart Supercenter
07.2008 - 09.2010
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Established strong customer relationships by offering personalized assistance with bill paying services and other transactions.
- Conducted thorough research to resolve complex issues, resulting in positive feedback from customers.
Mortgage Loan Processor
Stockton Turner LLC
11.1999 - 01.2002
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepared file for final clear-to-close by branch management.
- Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Mortgage Loan Processor
Florida Capital Mortgage Company
01.1998 - 11.1999
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Researched best lenders to fit the customers needs.
- Provided essential support in the areas of loan documentation review, data entry, and client communication.
Education
Oakridge High School
Orlando, FLMortgage Loan Processor
State of Florida OJT Program
Daytona Beach, FL01.1998
Skills
- Financial Services
- Customer Relationship Management
- Cash Management
Timeline
Customer Service/Financial Services Representative
Wal-Mart Supercenter
10.2015 - Current
Accounting Office Associate
Wal-Mart Supercenter
09.2010 - 10.2015
Money Center Associate
Wal-Mart Supercenter
07.2008 - 09.2010
Mortgage Loan Processor
Stockton Turner LLC
11.1999 - 01.2002
Mortgage Loan Processor
Florida Capital Mortgage Company
01.1998 - 11.1999
Oakridge High School
Mortgage Loan Processor
State of Florida OJT Program
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