Roseanna Andrade
Chandler,AZ
Summary
Driven by a strong work ethic and analytical thinking, I enhanced customer relationships and streamlined operations at Walmart and Banner Medical Center. Skilled in financial services and customer relationship management, I improved patient satisfaction and compliance, demonstrating flexibility and dependability in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service /Financial Services Representative
Walmart
02.2024 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Medical Assistant/Surviellance Team
Banner Medical Center
05.2021 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant Intern
Pascua Yaqui Tribe
10.2012 - 08.2015
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Welcomed patients and inquired about wellbeing since last treatment.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
- Performed medical chart reviews to confirm accuracy and completeness.
- Scheduled appointments and tests to coordinate patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
MEDICAL ASSISTANT
Pima Medical Institute
Tucson, AZ10.2008
High School Diploma -
Cholla Magnet High
Tucson05.2003
Skills
- Financial Services
- Customer Relationship Management
- Cash Management
- Cash Handling
- Customer Relationship Building
- Regulatory Compliance
- Payments Processing
- Strong Work Ethic
- Punctual and Dependable
- Analytical Thinking
- Billing and Invoicing
- Flexible Schedule
Languages
Spanish
Professional Working
Timeline
Customer Service /Financial Services Representative
Walmart
02.2024 - Current
Medical Assistant/Surviellance Team
Banner Medical Center
05.2021 - 07.2022
Medical Assistant Intern
Pascua Yaqui Tribe
10.2012 - 08.2015
MEDICAL ASSISTANT
Pima Medical Institute
High School Diploma -
Cholla Magnet High
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