Juanita B Wildy
Virginia Beach,VA
Summary
Dedicated professional with extensive experience in customer service and cleaning operations. Proven ability to manage teams effectively while maintaining high cleanliness and safety standards. Strives to ensure exceptional customer satisfaction through attentive service and efficient operations.
Overview
37
37
years of professional experience
Work History
Dining Room Leader
Mission Bbq
Norfolk, VA
2023.03 - Current
- Facilitated enjoyable dining experiences for customers by providing attentive service and addressing needs promptly.
- Managed dining room operations to ensure a positive guest experience.
- Trained and supervised staff on service standards and procedures.
- Coordinated dining room layout to optimize guest seating and flow.
Floor Technician/Housekeeper
TCC
2017.03 - Current
- Operated floor cleaning equipment to uphold cleanliness and safety standards, ensuring a safe environment for staff and visitors.
- Conducted routine inspections to assess maintenance needs and address equipment issues promptly, promoting operational reliability.
- Managed inventory of cleaning supplies and materials, facilitating smooth operations and minimizing downtime.
Cleaner
Aspen Cleaning
Chesapeake, VA
2023.03 - 2023.11
- Ensured cleanliness of residential and commercial buildings, enhancing overall client satisfaction.
- Utilized vacuum cleaners and floor scrubbers to deliver high-quality cleaning standards.
- Managed inventory of cleaning supplies, streamlining daily operations for efficient service delivery.
Hostess
Mission Barbecue
Norfolk, VA
2023.03 - 2023.11
- Greeted and seated guests promptly at Mission Barbecue.
- Coordinated with kitchen staff to relay guest needs, enhancing overall dining experience.
- Served as dining room hostess during temporary role, providing attentive and friendly service.
- Trained new hosts on operational procedures to ensure consistency.
- Executed temporary assignment in fast-paced environment, ensuring smooth operations.
Cleaner
Old Dominion University
2012.01 - 2016.12
- Performed cleaning duties for dormitories and buildings, ensuring cleanliness and sanitation of common areas to provide a safe and pleasant environment.
- Maintained cleanliness of residential and commercial spaces through efficient cleaning methods.
- Operated cleaning equipment, including vacuum cleaners and floor scrubbers, effectively.
- Organized cleaning supplies and managed inventory effectively to support daily cleaning operations.
- Led a team of 2-6 people during cleaning operations, enhancing coordination and efficiency in task completion.
- Collaborated with team members to complete large-scale cleaning projects efficiently.
- Followed safety protocols to maintain a safe working environment during operations.
Supervisor
TCC
Chesapeake
2009.01 - 2012.12
- Supervised night shift operations, overseeing 7 to 9 employees across 7 buildings to ensure smooth workflow and efficiency.
- Developed schedules and assigned tasks to optimize workforce productivity.
- Trained employees on equipment use to enhance operational efficiency.
- Conducted regular performance evaluations, providing constructive feedback to staff.
- Coordinated training programs to promote team collaboration and growth.
- Ensured compliance with safety protocols during daily operations.
- Created work orders in SchoolDude for custodial and maintenance tasks, streamlining communication and task management.
- Managed inventory levels and maintained accurate records of stock movements, supporting operational readiness and resource allocation.
Cleaner
Aspen Cleaning
Virginia Beach, VA
2008.01 - 2010.12
- Cleaned and maintained 4 sites: Va State Police Office, Military Highway, Chesapeake; Cerebral Palsy, Virginia Beach; Hiler building, Greenbrier.
- Also maintained and cleaned Patient First, Newtown Road, Norfolk.
- Managed 4 sites with automated key entry and alarm system operations.
- Recruited staff for various positions to fulfill staffing requirements.
Photographer
Lifetouch Studios
2007.01 - 2009.12
- Captured and edited photographs for students across multiple local high schools, delivering high-quality images for school yearbooks and personal keepsakes.
- Captured high-quality images for family portraits and special events.
- Coordinated photo sessions with clients to ensure seamless experiences.
- Edited and retouched images using industry-standard software for final presentation.
Custodial
TCC
2007.01 - 2008.12
- Maintained facilities, ensuring clean, sanitary environment for students and faculty safety.
- Met cleanliness standards for staff and visitors through consistent cleaning routines.
- Supported team during staffing shortages to ensure uninterrupted cleaning services.
Account Executive
Tidewater Staffing
Chesapeake
2006.10 - 2007.01
- Managed 800-1000 accounts to facilitate efficient data retrieval and entry.
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored solutions based on client needs and company services.
- Conducted presentations to showcase staffing capabilities and service offerings.
Collections Account Representative
Portfolio Recovery Associates
2005.12 - 2006.09
- Managed 600 to 1200 accounts using skip tracing and collection techniques, securing timely payments.
- Performed inbound and outbound calls to establish communication with prospects.
- Facilitated payment arrangements and resolved disputes, ensuring customer satisfaction and account retention.
- Provided regular account updates and payment options to clients.
- Accurately documented account interactions in company database systems.
- Educated customers on rights and responsibilities regarding debt collections.
- Collaborated with team members to develop and implement effective collection strategies and processes.
- Negotiated with account holders to encourage timely payments.
Seamstress
Amcraft
Chesapeake, VA
2004.03 - 2005.08
- Fabricated, adjusted, and delivered quality products for military applications, designing and personalizing each item to meet precise specifications.
- Operated sewing machines to construct custom fabric products.
- Interpreted design specifications and patterns for accurate assembly.
- Inspected finished items for quality and consistency before delivery.
Seamstress
London Bridge Trading Company
Virginia Beach, VA
2003.06 - 2004.06
- Crafted custom garments from initial design to final product using pre-cut and pre-assembled patterns to meet client specifications.
- Executed precise stitching techniques across diverse fabric types and materials to ensure high-quality finishes.
- Collaborated with design teams to accurately interpret garment patterns and sketches, enhancing overall design execution.
- Conducted quality assurance inspections to ensure compliance with government standards.
Appointment Setter
Tri Corp Merchant Services
Virginia Beach, VA
2001.04 - 2003.09
- Scheduled appointments for account representatives while delivering exceptional customer service.
- Utilized inbound and outbound calls to consult with clients.
- Managed follow-up communications to confirm and reschedule appointments efficiently.
Unit Secretary
Chesapeake General Hospital
Chesapeake
1989.09 - 1999.09
- Scheduled appointments and maintained daily calendar for healthcare providers.
- Coordinated communication between medical staff and patients, facilitating efficient workflow.
- Managed patient records, ensuring precise documentation in medical systems.
- Processed incoming calls, directing inquiries to relevant departments for timely responses.
- Maintained a clean and organized front office environment, supporting positive patient experiences.
- Greeted visitors and patients courteously, promoting positive first impressions.
- Supported administrative tasks, including filing, faxing, and data entry duties.
- Collaborated with team members to streamline operations and improve efficiency.
Reservation Sales
TWA Airlines
1994.09 - 1995.11
- Sold airline tickets to inbound callers and prepared customized travel packages.
- Resolved customer issues, ensuring satisfaction through personalized and friendly service.
- Recognized and addressed customer needs promptly, enhancing overall service experience.
- Engaged customers using effective interpersonal skills to foster positive interactions.
- Proposed innovative strategies to boost team effectiveness and achieve targets.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Organized and prioritized tasks to meet service goals effectively.
Education
Some College (No Degree) -
Norfolk State
Norfolk, VASkills
- Dining room management
- Table service
- Inventory management
- Quality assurance
- Sanitation procedures
- Customer service excellence
- Microsoft Office Suite
- Accounting software proficiency
Hobbies and Interests
- Building websites
- Sewing
Equipment Relevant To Rac
- Hunter Wheel Alignment Lift System
- Rotary Lift
- Walk Behind Scrubbers
- Chariot Rider Scrubber
- Side by Side Burnisher/Stripper
- Carpet Extractor
- Kyvac Multiuse Machine
- Propane Burnisher
- Wet-vac equip
- Sanitizer machine
- Vacuum cleaner
Goals
To provide my skills in management, cleaning, customer satisfaction and good customer service to a company that strives to provide excellent customer satisfaction to all of their customers. As an older person I know what it feels like to have bad customer service experiences. I feel that the customer deserves the best service that we are here to provide.
Timeline
Dining Room Leader
Mission Bbq
2023.03 - Current
Cleaner
Aspen Cleaning
2023.03 - 2023.11
Hostess
Mission Barbecue
2023.03 - 2023.11
Floor Technician/Housekeeper
TCC
2017.03 - Current
Cleaner
Old Dominion University
2012.01 - 2016.12
Supervisor
TCC
2009.01 - 2012.12
Cleaner
Aspen Cleaning
2008.01 - 2010.12
Photographer
Lifetouch Studios
2007.01 - 2009.12
Custodial
TCC
2007.01 - 2008.12
Account Executive
Tidewater Staffing
2006.10 - 2007.01
Collections Account Representative
Portfolio Recovery Associates
2005.12 - 2006.09
Seamstress
Amcraft
2004.03 - 2005.08
Seamstress
London Bridge Trading Company
2003.06 - 2004.06
Appointment Setter
Tri Corp Merchant Services
2001.04 - 2003.09
Reservation Sales
TWA Airlines
1994.09 - 1995.11
Unit Secretary
Chesapeake General Hospital
1989.09 - 1999.09
Some College (No Degree) -
Norfolk State