Gwen Jones

• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
• Cleared dishes, trays and carts from rooms with discretion and professionalism.
• Kept work environments, equipment and trays clean and sanitized for guests.
• Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.

• Delta Pawn 1.5yrs, Worked as Uber/Lyft Driver for, Delta Pawn 1.5yrs, as Uber/Lyft Driver for, 5yrs
• Worked as, Delta Pawn 1.5yrs.

• Delta Pawn 1.5yrs, as Uber/Lyft Driver for 1

• Were owned by same company; I worked for both properties
• Frontline leader – responsible for interacting with all customers and role modeling behavior for staff at hotel; provided excellent customer service experience for clients and provided service recovery activities as issues arose in daily business
• Ensuring guest experience was exemplary
• Experience with Hotel Operating Software programs
• Responsible for updating inventory
• Provided scheduling and assignments for all staff at hotels including housekeeping
• Maintained cash intake and deposits as part of daily business activity

Front desk supervisor, scheduling, daily deposits, checking in and out for guests, responsible for guest breakfast, cleaning of all lobby areas.

• Assist with all guest needs and requests
• Checking guests in and out for stay
• Providing information to guests for local attractions from events to restaurant choices
• Ensuring their guest experience was exemplary

• Earned 2 awards for exceptional service per guest votes from Marriott Corporations
• As, Created housekeeper's schedules
• Checked inventory for supplies for guest rooms, including linens, towels, toiletries
• Inspected all guest rooms for cleanliness and good repair
• Assisted in ensuring all housekeeping carts were clean, orderly, and in good repair
• Ensured housekeeping staff were in proper uniform, neat, and tidy to present a professional appearance
• Ensuring the guest experience was exemplary
• As, Completed scheduling for staff
• Filing of paperwork for operations of daily business
• Responsible to handle credit card inquiries
• Addressed guest situations, such as overbooking and booking large groups
• As Front Desk Representative:
• Assist with all guest needs and requests
• Checking guests in and out for stay
• Providing information to guests for local attractions from events to restaurant choices
• Ensuring their guest experience was exemplary