Juanita Coy
Longview,TX
Summary
Eager aspiring Manager Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Associate
Conns Homeplus
Longview, TX
10.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Owner/Manager
Annie's Cottage
01.2014 - Current
- All aspects of owning a business
- Start up, hiring, training, ordering, shipping, receiving, quality control, profit and loss, financials and many other endeavors.
Teacher
Little Eagles CDC
Diana, TX
02.2023 - 10.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
Business Office Manager
Richard Parker Plumbing
Longview, TX
08.2020 - 12.2021
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Manager
Dollar General Store
Longview, TX
07.2019 - 10.2020
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Patient Service Representative/CSC
Aspen Dental
Longview, TX
07.2017 - 06.2019
- All aspects of patient scheduling, filing, charting, insurance entry, audits, inventory, ordering, shipping, medical communications, patient communications, cancellations, maintaining financials, bank deposits and all other patient oriented procedures in congruence with dental operations.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Support Manager
Walmart Store 4316
11.2014 - 10.2016
- Handle all daily aspects of business such as all human resources, accounting, asset protection, cash handling, inventory, profit and loss, shipping, receiving, vendor management, and all other aspects of retail management.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Streamlined support processes for increased efficiency and improved response times.
- Managed daily operations to ensure smooth functioning of the support department.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
Store Manager
Family Dollar Stores Tx
10.2008 - 12.2013
- Responsible for deposits, all paper work, shipping, receiving, ordering, sales P&L, payroll, stocking shelves, customer service, hiring and release of employees, employee performance, inventory control and many other management job duties.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Manager
CVS Pharmacy
Gladewater, TX
02.2006 - 04.2008
- All aspects of assisting the store manager and pharmacist.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Store Manager
Dollar General Corp.
Longview, TX
07.2005 - 01.2006
- Was only there long enough to get the store ready for inventory.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Department Manager
Walmart
Gilmer, TX
11.1996 - 06.2005
- Responsible for all paper work, shipping, receiving, ordering, sales P&L, payroll, stocking shelves, customer service, hiring and release of employees, employee performance, inventory control and many other management job duties.
- Reduced operational costs through effective budget management and resource allocation.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Department Manager
Walmart stores Texas
11.1996 - 06.2005
- Learned all aspects of store management, running a department, controlling inventory thru ordering receiving and reclamation
- Great customer service and cashiering capabilities
- Cash handling skills such as deposits and petty cash came later.
Education
15 hours of college credit in criminal justice -
Kilgore College
Kilgore, TX01.2008
Skills
- Forklift and pallet picker (6 years)
- Front Office
- Front Desk
- Customer Service
- Hospital
- Call Center
- Dental Terminology (2 years)
- Contract Preparation
- Product Sales
- Inventory Control
- Business Development
- Sales Development
- Upselling
- Client Account Management
- Problem-Solving
- Conflict Resolution
- Merchandising Understanding
Certification
Class ABC certification in tankology, 2015, Licensed in safety, quality control, spill clean up and emergency procedures for fuel. This was through EPA standards and guidelines.
Personal Information
- Title: Professional Business Resume
- Work Permit: Authorized to work in the US for any employer
Awards
- Employee of the month, 03/01/15
- Cashier, 03/01/96
- Five Star Cashier and Customer Service.
- Vap ( Volunteer always pays), 08/01/98, This is a program that consists of a donation to a non profit in your name if you volunteer your time up to 40 hours.
Timeline
Sales Associate
Conns Homeplus
10.2023 - Current
Teacher
Little Eagles CDC
02.2023 - 10.2023
Business Office Manager
Richard Parker Plumbing
08.2020 - 12.2021
Manager
Dollar General Store
07.2019 - 10.2020
Patient Service Representative/CSC
Aspen Dental
07.2017 - 06.2019
Support Manager
Walmart Store 4316
11.2014 - 10.2016
Owner/Manager
Annie's Cottage
01.2014 - Current
Store Manager
Family Dollar Stores Tx
10.2008 - 12.2013
Assistant Manager
CVS Pharmacy
02.2006 - 04.2008
Store Manager
Dollar General Corp.
07.2005 - 01.2006
Department Manager
Walmart
11.1996 - 06.2005
Department Manager
Walmart stores Texas
11.1996 - 06.2005
15 hours of college credit in criminal justice -
Kilgore College