Summary
Work History
Education
Skills
Timeline
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JUANITA CRAWFORD

ALBUQUERQUE,NM

Summary

Dynamic professional with extensive experience in ground service operations at Unifi, excelling in baggage handling and cargo management. Proven ability to enhance team collaboration and safety compliance, while consistently delivering exceptional customer service. Recognized for strong problem-solving skills and a keen attention to detail, ensuring efficient operations and high customer satisfaction.

Work History

Airport Cargo

Unifi
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Ramp Agent

Delta Global Services
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
  • Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Leveraged technology to track and manage luggage and cargo more effectively, significantly reducing error rates.
  • Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
  • Increased operational efficiency through introduction of more effective scheduling system for ground crew shifts.
  • Streamlined ground operations, contributing to overall increase in flight on-time performance.
  • Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
  • Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
  • Fostered culture of safety, resulting in fewer workplace accidents and injuries.
  • Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
  • Reduced equipment downtime by conducting regular maintenance checks and coordinating repairs as needed.
  • Collaborated with airline partners to streamline cross-operational procedures, enhancing overall service quality.
  • Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
  • Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
  • Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
  • Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
  • Developed and conducted training sessions for new hires, elevating skill level and knowledge base of ramp crew.
  • Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
  • Minimized environmental impact by implementing more sustainable practices in waste management and equipment operation.
  • Operated ground support equipment with precision, minimizing wear and tear through proper handling.
  • Improved team response times to incoming aircraft, optimizing use of manpower and resources.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Strapped items down over protective padding to secure throughout transportation.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Managed warehouse operations and verified proper shipment procedures.
  • Moved furniture and boxes using utility dolly and truck ramp.

Amazon Air Cargo

Unifi
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Supervisor CSA Baggage Service Officer

American Airlines
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Connected with customers by listening to concerns and answering questions.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Analyzed customer feedback to identify areas for improvement.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Conducted client and market surveys to identify areas of improvement.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Implemented and developed customer service training processes.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
  • Provided exceptional customer support, leading to increased client retention and loyalty.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Played a critical role in retaining valuable customers through proactive relationship management efforts.
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Conducted regular training sessions for staff development and skills enhancement.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Developed and maintained strong relationships with key clients, fostering long-term partnerships.
  • Facilitated communication between clients and internal teams to address concerns promptly and effectively.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
  • Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
  • Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
  • Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
  • Collaborated with cross-functional teams to develop and implement service improvement initiatives.
  • Exceeded performance targets by consistently delivering outstanding service results within the department.
  • Monitored industry trends to ensure services offered remained competitive in the market landscape.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Managed a team of service representatives, ensuring consistent delivery of high-quality assistance.
  • Improved overall workflow efficiency by implementing standardized procedures across the department.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Developed and maintained relationships with community organizations and agencies.

CSA TICKET COUNTER GATE

Alaska Airlines
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor Of Theology - Education

Baptist Bible College
Springfield, OR

Bachelor - Business Education

St Joseph's College
Albuquerque, NM

Diploma - General Studies

ALBUQUERQUE HIGH SCHOOL
Albuquerque, NM
05.1981

Skills

  • Ground service operations
  • Flight scheduling
  • Safety compliance
  • Baggage handling
  • Cargo management
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Project coordination
  • Time management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Leadership development
  • Friendly, positive attitude
  • Process optimization
  • Teamwork and collaboration
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution

Timeline

Airport Cargo

Unifi

Ramp Agent

Delta Global Services

Amazon Air Cargo

Unifi

Supervisor CSA Baggage Service Officer

American Airlines

CSA TICKET COUNTER GATE

Alaska Airlines

Bachelor Of Theology - Education

Baptist Bible College

Bachelor - Business Education

St Joseph's College

Diploma - General Studies

ALBUQUERQUE HIGH SCHOOL

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JUANITA CRAWFORD