Juanita Crawl
Atlanta,GA
Summary
Proven leader with a track record of enhancing team performance at H & R Block Tax Services through motivational leadership and effective staff development. Expert in compliance management, adept at managing over 40 client cases at Dekalb Dept. of Family & Children Services, ensuring top-notch service delivery. Skilled in both technical support and corporate governance, driving operational excellence.
Overview
49
49
years of professional experience
Work History
Associate Team Leader
H & R Block Tax Services
01.2010 - 04.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Assisted in recruitment to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Case Manager Specialist
Dekalb Dept. of Family & Children Services
08.1975 - 05.2000
Managed caseloads of more than 40 clients approving benefits for TANF, FOOD STAMPS and MEDICAID.
Completed home visits as well as office visits. Monitored clients' progress and tracked client services to provide crisis interventions.
Education
Bachelor of Science - Sociology
University of West Georgia
Carrollton, GA05.1975
Skills
- Staff Development
- Team Management
- Compliance Management
- Motivational Leadership
- Corporate Governance
- Shift Scheduling
- Technical Support
Timeline
Associate Team Leader
H & R Block Tax Services
01.2010 - 04.2024
Case Manager Specialist
Dekalb Dept. of Family & Children Services
08.1975 - 05.2000
Bachelor of Science - Sociology
University of West Georgia
Similar Profiles
Agharese NessAgharese Ness
Tax Professional I at H & R Block Tax ServicesTax Professional I at H & R Block Tax Services
Sophia AlpigerSophia Alpiger
Receptionist at H & R Block Tax ServicesReceptionist at H & R Block Tax Services
CYNTHIA RUIZCYNTHIA RUIZ
Oregon Tax Consultant at H & R Block Tax ServicesOregon Tax Consultant at H & R Block Tax Services
Kristina NovikovKristina Novikov
Tax Professional at H & R Block Tax ServicesTax Professional at H & R Block Tax Services
Monet SaundersMonet Saunders
District Manager of Inside Sales at Republic National Distributing CompanyDistrict Manager of Inside Sales at Republic National Distributing Company