Juanita Davis

• Oversaw enrollment processes for seniors in healthcare plans. Guided clients through Medicare Parts A and B to ensure comprehensive understanding. Coordinated transfer of qualified applicants to licensed agents. Supervised high call volume operations, addressing 300 plus calls daily.

• Oversaw appointment scheduling for patients requiring healthcare services in medical offices. Addressed billing inquiries and maintained efficiency during high call volumes. Leveraged Epic medical systems to streamline patient request processing.

• Oversaw customer order submissions and facilitated communication through chat, handling over 150 calls each day. Evaluated refund requests and managed Easy Pay account balances to ensure smooth transactions. Resolved account inquiries in accordance with job requirements.

• Oversaw patient check-in processes for various medical procedures. Coordinated cerclage and C-section induction operations. Streamlined paperwork filing and electronic file scanning. Directed incoming call management and provided assistance with billing inquiries. Confirmed patient and guest identities to maintain security. Supervised surveillance camera operations to detect suspicious activities. Implemented Epic system for efficient patient registration and demographic management.

• Oversaw daily meal preparation to meet client dietary needs. Managed personal care activities, including bathing and grooming. Coordinated light housekeeping and errands to enhance client comfort. Fostered meaningful companionship to improve client well-being. Administered medication reminders to ensure adherence to health plans.
• Provided essential assistance to clients, earning commendations for impactful contributions during challenging situations.
• Leveraged strong adaptability skills to effectively interact with a wide range of stakeholders in the field.

• Oversaw documentation processes for audit managers and prepared detailed reports. Managed bank deposit activities and organized breakfast service logistics. Conducted regular surveillance of hotel premises to maintain a secure environment.
• Fostered a collaborative work environment by maintaining a positive attitude and embracing diverse perspectives. Contributed to team success through active participation and support.
• Oversaw operations in a dynamic environment to enhance guest satisfaction. Coordinated responses to multiple phone inquiries with professionalism. Supervised surveillance systems to proactively mitigate safety risks.

Managed women's clothing department to maintain cleanliness and orderliness, enhancing customer shopping experience.