Juanita Deauvearo
Cypress,TX
Summary
Dynamic customer service professional with extensive experience at Asurion Insurance Services, adept at resolving complex inquiries and enhancing customer satisfaction. Skilled in active listening and problem resolution, I have successfully fostered loyalty through empathetic communication and effective follow-up, ensuring a seamless customer experience in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Iqor
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Worked on several campaigns including energy and insurance.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Day Care Owner
Self-employed
04.2011 - 04.2020
- Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
- Maintained a safe and nurturing environment, adhering to state licensing regulations and standards.
Advanced Customer Service Representative
Asurion Insurance Services
07.2005 - 03.2011
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Collaborated with team members to provide seamless customer support, ensuring prompt assistance and accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Leveraged strong product knowledge to educate customers on features, benefits, and proper usage of various offerings.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Psychology
Lone Star College
Houston, TXCollege Prep Courses
C. W Nimitz
Houston05-1985
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Dispute resolution
- Customer education
Timeline
Customer Service Representative
Iqor
02.2021 - Current
Day Care Owner
Self-employed
04.2011 - 04.2020
Advanced Customer Service Representative
Asurion Insurance Services
07.2005 - 03.2011
No Degree - Psychology
Lone Star College
College Prep Courses
C. W Nimitz
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