Juanita Watson
61822,IL
Summary
Results-oriented manager skilled in analytical problem-solving and team leadership. Expertise in decision-making that contributes to organizational success. Focused on improving employee engagement and performance through training initiatives. Track record of maintaining records and ensuring customer satisfaction under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Walmart
03.2020 - 07.2025
- Delivered Goods and Services to customers in a timely manner and in excellent condition.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Achieved consistent high customers ratings due to exceptional service.
- Interacted with customers to ensure delivery satisfaction.
- Operated delivery vehicles safely under varying weather conditions.
Assistant Manager
Circle K Corporate
Savoy, IL
06.2019 - 02.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Estee Lauder/Clinique Beauty Consultant
Macy's Cosmetics
Champaign, IL
11.2018 - 06.2019
- Coordinated a seasonal cosmetic event which exceeded $7,000 in sales prior to year before.
- Leadership in prestige beauty with a growing portfolio of coveted brands.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Delivered personalized beauty consultations to enhance customer satisfaction and loyalty.
- Trained and mentored junior consultants on product knowledge and sales techniques.
Beauty Advisor
Ulta Beauty
Champaign, IL
08.2018 - 02.2019
- Met or exceeded sales goals on regular basis.
- Recommended appropriate products to meet customers' individual needs.
- Cultivated productive and positive relationships with customers built on loyalty and service.
- Demonstrated application techniques to achieve desired looks.
Customer Service Representative
State Farm Insurance Inc.
Champaign, IL
04.2017 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended State Farm to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Front-End Supervisor
Ross Dress for Less
Champaign, IL
02.2017 - 03.2018
- Supervised daily front-end operations, ensuring efficient customer service and smooth transaction processes.
- Trained and mentored staff on cash handling procedures and customer engagement techniques.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Monitored inventory levels at the front end, coordinating restocking efforts to maintain product availability.
Third Key Manager
Icing By Claire's
Champaign, IL
07.2017 - 12.2017
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Added documents to file records and created new records to support filing needs.
- Implemented visual merchandising strategies to increase product visibility and drive sales growth.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
Education
Esthetician
Tricoci University
Urbana, IL01-2025
High School - undefined
Thornton Township
Champaign, IL11.2016
Skills
- Valid Driver's license
- Customer service
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Time management
Certification
- Certified Esthetician 750 Hours
Timeline
Delivery Driver
Walmart
03.2020 - 07.2025
Assistant Manager
Circle K Corporate
06.2019 - 02.2020
Estee Lauder/Clinique Beauty Consultant
Macy's Cosmetics
11.2018 - 06.2019
Beauty Advisor
Ulta Beauty
08.2018 - 02.2019
Third Key Manager
Icing By Claire's
07.2017 - 12.2017
Customer Service Representative
State Farm Insurance Inc.
04.2017 - 08.2018
Front-End Supervisor
Ross Dress for Less
02.2017 - 03.2018
High School - undefined
Thornton Township
Esthetician
Tricoci University