Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Juanita Watson

Juanita Watson

61822,IL

Summary

Results-oriented manager skilled in analytical problem-solving and team leadership. Expertise in decision-making that contributes to organizational success. Focused on improving employee engagement and performance through training initiatives. Track record of maintaining records and ensuring customer satisfaction under pressure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Delivery Driver

Walmart
03.2020 - 07.2025
  • Delivered Goods and Services to customers in a timely manner and in excellent condition.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Achieved consistent high customers ratings due to exceptional service.
  • Interacted with customers to ensure delivery satisfaction.
  • Operated delivery vehicles safely under varying weather conditions.

Assistant Manager

Circle K Corporate
06.2019 - 02.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

Estee Lauder/Clinique Beauty Consultant

Macy's Cosmetics
11.2018 - 06.2019
  • Coordinated a seasonal cosmetic event which exceeded $7,000 in sales prior to year before.
  • Leadership in prestige beauty with a growing portfolio of coveted brands.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Delivered personalized beauty consultations to enhance customer satisfaction and loyalty.
  • Trained and mentored junior consultants on product knowledge and sales techniques.

Beauty Advisor

Ulta Beauty
08.2018 - 02.2019
  • Met or exceeded sales goals on regular basis.
  • Recommended appropriate products to meet customers' individual needs.
  • Cultivated productive and positive relationships with customers built on loyalty and service.
  • Demonstrated application techniques to achieve desired looks.


Customer Service Representative

State Farm Insurance Inc.
04.2017 - 08.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended State Farm to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.

Front-End Supervisor

Ross Dress for Less
02.2017 - 03.2018
  • Supervised daily front-end operations, ensuring efficient customer service and smooth transaction processes.
  • Trained and mentored staff on cash handling procedures and customer engagement techniques.
  • Implemented process improvements that enhanced checkout efficiency and reduced wait times.
  • Monitored inventory levels at the front end, coordinating restocking efforts to maintain product availability.

Third Key Manager

Icing By Claire's
07.2017 - 12.2017


  • Supervised daily operations to ensure optimal store performance and customer satisfaction.
  • Added documents to file records and created new records to support filing needs.
  • Implemented visual merchandising strategies to increase product visibility and drive sales growth.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.

Education

Esthetician

Tricoci University
Urbana, IL
01-2025

High School - undefined

Thornton Township
Champaign, IL
11.2016

Skills

  • Valid Driver's license
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Time management

Certification

  • Certified Esthetician 750 Hours

Timeline

Delivery Driver

Walmart
03.2020 - 07.2025

Assistant Manager

Circle K Corporate
06.2019 - 02.2020

Estee Lauder/Clinique Beauty Consultant

Macy's Cosmetics
11.2018 - 06.2019

Beauty Advisor

Ulta Beauty
08.2018 - 02.2019

Third Key Manager

Icing By Claire's
07.2017 - 12.2017

Customer Service Representative

State Farm Insurance Inc.
04.2017 - 08.2018

Front-End Supervisor

Ross Dress for Less
02.2017 - 03.2018

High School - undefined

Thornton Township

Esthetician

Tricoci University

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