Juanita Franco
Houston,TX
Summary
Dynamic office manager with a proven track record at Dos Primos Insurance, enhancing team productivity through effective task delegation and exceptional customer service. Skilled in scheduling appointments and file management, I foster positive client relationships while maintaining confidentiality and accuracy in financial records. A fast learner dedicated to operational excellence. Professional administrative specialist prepared for office support roles. Skilled in managing schedules, organizing files, and coordinating meetings. Reliable team collaborator with focus on achieving results and adapting to changing needs. Known for organizational and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OFFICE SECRETARY/RECEPTIONIST
Berrones Trucking and Sons
Houston, TX
06.2024 - 02.2026
- Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Acted as first point of contact and set appointments for prospective clients.
- Managed customer accounts and invoicing.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
OFFICE MANAGER
Dos Primos Insurance and Multi-Service
Houston, TX
03.2021 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Established team priorities, maintained schedules and monitored performance.
OFFICE MANAGER
Jr's Title and Automotive
Houston, TX
08.2015 - 02.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
High School Diploma -
South Houston High School
South Houston, TX06.2001
Skills
- Scheduling appointments
- File organization
- Sales support
- Fast learner
- Office management
- File management
- Reception oversight
- Reception functions
- Filing and data archiving
Certification
- CNP - Certified Notary Public
LANGUAGES
English - Full Professional
Spanish - Full Professional
Timeline
OFFICE SECRETARY/RECEPTIONIST
Berrones Trucking and Sons
06.2024 - 02.2026
OFFICE MANAGER
Dos Primos Insurance and Multi-Service
03.2021 - 04.2024
OFFICE MANAGER
Jr's Title and Automotive
08.2015 - 02.2021
High School Diploma -
South Houston High School