Lienda Siegfried
Dallas,OR
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist at Siegfried Contract Cutting, LLC. Proven ability in customer relations and data entry, enhancing office efficiency and client satisfaction. Recognized for exceptional organizational skills and a positive demeanor, consistently fostering strong relationships and ensuring smooth operations in fast-paced environments.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
20
20
years of professional experience
Work History
Receptionist/Office Secretary
Siegfried Contract Cutting, LLC
05.2011 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Supported company correspondence by drafting and distributing memos and emails.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Collected cash,check,card payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in microsoft & quickbooks & spreadsheets and ran reports or generated graphs using data.
Walmart Cashier
Walmart
03.2005 - 02.2008
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
No Degree - Criminology
Chemeketa Community College
Salem, ORHigh School Diploma -
Dallas High School
Dallas, OR06-2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Schedule management
- Mail handling
- Document management
- Documentation and reporting
- Typing speed
- Tech-Savvy
- Bookkeeping
- Mail distribution
- Strategic planning
- Security awareness
- Meeting preparation
- Spreadsheet tracking
- Expense reporting
- Front desk operations
- Phone etiquette
- Reception desk management
- Multi-line telephone skills
- Positive and professional
- Professional and polished presentation
- Call redirection
- Meticulous and organized
- Recordkeeping and bookkeeping
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Microsoft office
- Payment processing
- Courteous and professional
- Relationship building
- Billing and invoicing
- Visitor and customer relations
Languages
Spanish
Limited Working
Interests
- Adventure Travel
- Road Trips
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Receptionist/Office Secretary
Siegfried Contract Cutting, LLC
05.2011 - Current
Walmart Cashier
Walmart
03.2005 - 02.2008
No Degree - Criminology
Chemeketa Community College
High School Diploma -
Dallas High School
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