Juanita Gibson
Spring,TX
Summary
Compassionate caregiver with extensive experience at Texas Quality One, adept at developing personalized care plans and fostering strong client relationships. Proven problem-solver with exceptional time management skills, ensuring optimal health outcomes and enhancing clients' quality of life through dedicated support and effective communication.
Overview
14
14
years of professional experience
Work History
Caregiver
Texas Quality One, Houston, Texas
11.2020 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Developed and implemented personalized care plans to meet individual client needs.
Caregiver
Astro Care
05.2023 - 06.2024
- Assisted clients with daily living activities, enhancing overall quality of life.
- Developed and implemented personalized care plans to meet individual client needs.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
GC Services
06.2011 - 07.2012
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Managed high-volume call support while maintaining quality service standards and customer satisfaction.
- Led initiatives to improve response times, resulting in enhanced overall service delivery effectiveness.
- Mentored junior representatives, fostering a culture of continuous learning and professional development within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Diploma - Word Processing Major
Massey's Business School
Houston, TX06.1986
None - Computer Science
University of Texas At Austin
Austin, TX01.1984
Diploma - All Major Subjects
Kashmere Senior High
Houston, TX05.1983
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Multitasking and organization
- Strong ethics
- Verbal and written communication skills
Timeline
Caregiver
Astro Care
05.2023 - 06.2024
Caregiver
Texas Quality One, Houston, Texas
11.2020 - 12.2024
Customer Service Representative
GC Services
06.2011 - 07.2012
Diploma - Word Processing Major
Massey's Business School
None - Computer Science
University of Texas At Austin
Diploma - All Major Subjects
Kashmere Senior High
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