Leticia Reyes
Houston,TX
Summary
Proven Front Desk Receptionist with a track record of enhancing customer satisfaction at Ulisles through exceptional customer service and meticulous attention to detail. Skilled in Microsoft Office and adept at managing high-volume calls, I significantly streamlined front office operations. My ability to maintain professional and welcoming environments showcases my commitment to excellence and effective communication.
Overview
6
6
years of professional experience
Work History
Home Health Caregiver
Texas Quality One, Houston, Texas
02.2023 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Classic Chevrolet Sugarland
04.2020 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Camp Construction
11.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist Volunteer
Corrigan Law Firm
04.2019 - 03.2021
- Efficiently maintained electronic records using database systems which streamlined access to important documentation.
- Exercised discretion in handling sensitive information while managing confidential documents or phone conversations appropriately.
- Contributed to maintaining an organized workspace by filing paperwork, updating contact lists, and managing mail distribution.
- Provided exceptional customer service while assisting walk-in clients with their needs or concerns.
Education
None -
Madison High
South Houston, TX06.1979
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Appointment scheduling
- Scheduling appointments
- Office organization
- File organization
- Hospitality services
- Filing
- Work prioritization
- Guest relations
- Meeting scheduling
- Multi-line telephone systems
- File management
- Call routing
- Mail sorting
- Call forwarding
- Mail handling
- Mail distribution
- Office supplies inventory management
- Multitasking and organization
- Client communication
- Record keeping
- Visitor registration
- Fluent in language and language
- Sorting mail
- Filing and sorting
- Appointment confirmation
- Office supplies ordering
- Call answering and routing
- Microsoft office
- Greeting and seating clients
Languages
English and Spanish
Elementary
Timeline
Home Health Caregiver
Texas Quality One, Houston, Texas
02.2023 - 11.2024
Front Desk Receptionist
Classic Chevrolet Sugarland
04.2020 - 10.2023
Front Desk Receptionist Volunteer
Corrigan Law Firm
04.2019 - 03.2021
Front Desk Receptionist
Camp Construction
11.2018 - 04.2019
None -
Madison High
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