Juanita Gillus-Estwick
DAVIDSON,NORTH CAROLINA
Summary
Dynamic Account Specialist with a demonstrated ability to manage multiple priorities including cross-functional collaboration, influencing without authority, and exceeding strategic goals. Passion, experience, and education focused on health equity, developing stakeholder trust and patient advocacy at the local, regional and national level.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Oncology Account Specialist
Pfizer Inc
01.2018 - Current
- Responsible for growing product portfolio sales volume and share at variety of academic, community and IDN-based accounts including Duke Cancer, UNC Lineberger Comprehensive Cancer, Atrium Health, Novant Health, and Cone Health.
- Compliant cross-functional collaboration with IAT and external customers focused on promptly resolving account issues, expanding business-to-business relationships, and improving patient care within oncology space.
- Embraced leadership role within district and cross-BU teams focused on streamlining operations, managing deliverables, and creating partnerships through inclusive, connected culture.
- Sales Achievements include: Regional Performance Fund recipient: 2018, 2019, 2020; Top 20% Performance: 2018
Territory Manager, Vaccines
Pfizer Inc
01.2016 - 01.2018
- Accountable for generating $11M in yearly sales of vaccine portfolio in buy & build environment with variety of private and public accounts within territory.
- Compliantly collaborated with VAM to place customer-focused projects in various accounts highlighting quality measures, patient adherence and outcomes, and equitable access to care.
- Improved customer satisfaction through strategic targeting, call frequency, timely response to inquiries, and effective problem resolution.
- Successfully launched MenB vaccine by securing formulary positioning with top NC IDN account.
- Sales Achievements include: Pinnacle Award: 2016
Professional Healthcare Representative II
Pfizer Inc
01.2003 - 01.2015
- Responsible for sales in highly diverse areas in New York, North Carolina and Virginia focused on delivering meaningful clinical presentations to accounts including rural, suburban and urban customer and patient populations.
- Successfully launched products and innovative delivery devices in various therapeutic categories including cardiology, pain management, psychiatry and urology.
- Sales Achievements include: 2011 Yearly Sales - 144% to Goal; Regional Performance Fund recipient: 2004, 2006, 2007; 2006 Regional Leadership Award
Senior Program Director
Health Science Communications
01.2002 - 01.2003
- Managed relationships with customer brand teams, key opinion leaders (KOLs) and variety of external stakeholders to provide initiatives that drive growth of client brand revenues and market share.
- Ensured quality control of deliverables, account profitability, dissemination of brand messages, development and implementation of programs and measurable return on investment (ROI) in fast-paced, high-pressure environment.
Account Supervisor
GCI Public Relations
01.2000 - 01.2002
- Served as key account contact for media communications efforts including branded broadcast and print advertising, media training, press campaigns, direct marketing efforts and professional education programs within healthcare field.
- Spearheaded development of educational campaign targeting multicultural populations through grassroots efforts with community partners, direct marketing campaigns and patient-focused educational tools.
Public Relations Coordinator
New York Law School
01.1993 - 01.1999
- Coordinated and developed print deliverables for publications, institutionally sponsored events, contract/vendor negotiations and industry leader relationships.
- Developed and maintained database to track purchase orders, increase paid subscriptions and ensure accounts remained in good standing — created quarterly reports to demonstrate divisional profitability.
Education
Bachelor of Arts - Political Science
Hampton University
Hampton, VA12.1992
Skills
- Business Acumen
- Relationship Management
- Account Planning and Strategy
- Driving Leadership Culture
Certification
- Diversity Equity & Inclusion in the Workplace, University of South Florida, 2021
- Foundations of Health Equity Research, Johns Hopkins University, 2021
Affiliations and Assignemnts
- GBC KAMP Graduate: 2023 (Cohort 5)
- Leadership Lab: 2017 - present
- National OCLC team: 2021 - 2023
- Reach 1 Graduate: 2022
- District Operations Expert: 2019 - 2022
- GBC Talent Acquisition NSN mini-team: 2021 - present
- WFN Volunteer Group: 2021 - present
Timeline
Oncology Account Specialist
Pfizer Inc
01.2018 - Current
Territory Manager, Vaccines
Pfizer Inc
01.2016 - 01.2018
Professional Healthcare Representative II
Pfizer Inc
01.2003 - 01.2015
Senior Program Director
Health Science Communications
01.2002 - 01.2003
Account Supervisor
GCI Public Relations
01.2000 - 01.2002
Public Relations Coordinator
New York Law School
01.1993 - 01.1999
Bachelor of Arts - Political Science
Hampton University
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