Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juanita Gonzalez

Spring Creek,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Supply Specialist

ISleep
04.2022 - Current
  • Achieved compliance with audit performance requirements for orders.
  • Achieved high-quality customer service through prompt response to inquiries and concerns regarding DME products or services.
  • Oversaw supply requests.
  • Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
  • Delivered prompt service to prioritize customer needs.

Dental Office Assistant

High Desert Endodontist
07.2021 - 04.2022
  • Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Coordinated referrals to specialists when necessary, facilitating seamless transitions in patient care and maintaining strong professional relationships within the dental community.


Training Specialist

Choice Wireless
03.2017 - 06.2021
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

High School Diploma -

Churchill County High School
Fallon, NV
06.2013

Skills

  • Materials Handling
  • Customer Relations
  • Order Checking
  • Teamwork and Collaboration
  • Problem-solving skills
  • Adaptable
  • Bilingual

Timeline

Supply Specialist

ISleep
04.2022 - Current

Dental Office Assistant

High Desert Endodontist
07.2021 - 04.2022

Training Specialist

Choice Wireless
03.2017 - 06.2021

High School Diploma -

Churchill County High School

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Juanita Gonzalez