Juanita Greer
IT technical support
Alexandria,VA
Summary
Entry-level IT Support professional pursuing a Tech Support Certificate (Expected Graduation: March 2027) with an academic focus in Computer Science and Cybersecurity. Experienced troubleshooting user systems, supporting secure environments, and working with sensitive data in healthcare and compliance-driven organizations. Skilled in Windows systems, account management, hardware troubleshooting, and ticket resolution. Seeking a Help Desk or IT Support role within healthcare, government, or enterprise IT environments.
Overview
9
9
years of professional experience
56
56
years of post-secondary education
1
1
Certification
Work History
Teacher
Winwood Children's Center
08.2024 - Current
- Organized and led festival events and activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips.
- Conducted assessments to determine individual reading levels, and model meta-cognitive behaviors.
- Worked closely with parents to inform them of their child's progress.
- Supervised students in classrooms, school buildings, and social-curricular activities.
- Maintained accurate, thorough records.
- Encouraged student reflection and self-assessment.
- Created and maintained a positive, encouraging classroom environment.
- Utilized behavior management strategies to create a positive, inclusive learning environment for all students.
Patient Access Associate
Inova Sports Medicine
11.2023 - 10.2024
- Facilitated timely verification of patient insurance information, ensuring accuracy to prevent billing discrepancies, and confirm proper coverage for services rendered.
- Audited patient documentation for completeness and accuracy, and executed the Daily Balance Checklist at the end of each shift, ensuring precise payment documentation and swift resolution of any discrepancies.
- Orchestrated efficient patient check-ins through EPIC, ensuring adherence to all web check-in procedures to optimize clinic workflow and reduce wait times.
- Implemented client-specific preferences from the occupational preference card, and adhered to established protocols, ensuring compliance with operational standards, and delivering quality patient care.
Teacher
KinderCare Learning Centers
11.2022 - 10.2024
- Consistently ensured the safety and well-being of students through vigilant supervision, maintaining a secure and supportive environment conducive to learning.
- Collaborated with the head teacher in the development and implementation of daily lesson plans, contributing to the delivery of a structured and engaging educational experience for all students.
- Demonstrated sensitivity to the individual needs of students, promptly addressing concerns, and ensuring the timely reporting of any suspected cases of child abuse or neglect in accordance with protocols.
Specimen Technician
Quest Diagnostics
04.2021 - 10.2024
- Oversaw the complete specimen processing workflow, including entering test orders, presorting, and coordinating the efficient pickup and delivery of processed specimens to the laboratory, consistently ensuring adherence to deadlines, and optimizing operational efficiency.
- Facilitated the preparation and dispatch of specimens to external facilities, ensuring meticulous alignment between requested tests and received specimens, while upholding rigorous quality control standards and process integrity.
- Diagnosed and rectified discrepancies in specimen information, such as missing or incorrect details, significantly minimized specimen rejection rates and enhanced the accuracy of test results.
Security Guard
Allied Universal
09.2017 - 10.2024
- Monitored and authorized the entrance and departure of employees, visitors, and other individuals, ensuring access control, and protecting the premises from unauthorized access.
- Conducted regular security patrols and responded swiftly to alarms or disturbances, maintaining a secure and orderly environment for employees, visitors, and property.
- Prepared detailed daily reports on activities and irregularities, such as equipment damage or suspicious behavior, enabling prompt corrective actions, and improving overall security measures.
Assistant Director
Ignite Kids Club
08.2017 - 10.2024
- Directed daily operations of the center, optimizing workflows, resource allocation, and staffing to maintain a high-functioning, safe, and nurturing environment for children and staff.
- Cultivated and maintained strong partnerships with parents, providing ongoing communication and support to ensure the highest standards of care and educational outcomes for each child.
- Provided leadership across multiple roles, including classroom instruction and transportation, demonstrating adaptability, and a commitment to operational continuity and program excellence.
Warehouse Associate
Amazon Warehouse
06.2024 - 08.2024
- Maintained accurate inventory records using manual and computerized systems, conducting cycle counts to improve inventory precision, and facilitate timely restocking.
- Processed incoming shipments efficiently by verifying item accuracy against purchase orders, and addressing discrepancies promptly to ensure smooth stock entry and minimize delays.
- Coordinated inventory flow with computer-controlled systems and scanning equipment, optimizing sorting operations, and enhancing overall workflow efficiency.
- Updated and managed a digital database to track inventory movements, ensuring real-time stock visibility, and accelerating response times for stock requests and order processing.
- Packaged and labeled goods for shipment according to customer specifications, ensuring proper product identification, and minimizing shipping errors.
Education
No Degree - IT Tehcnical Support
Northern Virginia Community College
Annandale, VA 03.2026 - Current
Certificate - Electronics Health Records Specialist
MedCerts
RemoteSkills
- Front desk and clerical support
- HIPAA compliance
- Incident response and recovery
- Network security
- Medication management
- Healthcare technology
- Customer service excellence
- Crisis management
- Patient care
- Risk management and safety
- Data security and encryption
- Laboratory testing and procedure
- Data privacy and confidentiality
- Surveillance monitoring
- Quality control and auditing
Certification
- AED Certification
- Certified Medication Technician
- CPR Certification
- BLS Certification
- Guard Card
- First Aid Certification
Timeline
No Degree - IT Tehcnical Support
Northern Virginia Community College
03.2026 - Current
Teacher
Winwood Children's Center
08.2024 - Current
Warehouse Associate
Amazon Warehouse
06.2024 - 08.2024
Patient Access Associate
Inova Sports Medicine
11.2023 - 10.2024
Teacher
KinderCare Learning Centers
11.2022 - 10.2024
Specimen Technician
Quest Diagnostics
04.2021 - 10.2024
Security Guard
Allied Universal
09.2017 - 10.2024
Assistant Director
Ignite Kids Club
08.2017 - 10.2024
Certificate - Electronics Health Records Specialist
MedCerts