Sharla Ogden
Stockton,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Teacher
Stockton Christian Academy
Stockton, CA
08.2018 - Current
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered positive classroom environment, encouraging student participation and collaboration.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Bookkeeper
KYCC – Your Christian Companion Network, Inc.
Stockton, CA
04.2010 - 08.2018
- Managed accounts payable and receivable, ensuring accurate financial records.
- Reconciled bank statements, maintaining consistency and accuracy in financial reporting.
- Implemented cost-saving measures through efficient budget management and expense tracking.
- Developed monthly financial statements, enhancing transparency for management decisions.
- Maintained and processed invoices, deposits, and money logs.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Teacher, Substitute, Teacher's Aide, After School Daycare
Stockton Christian Academy
Stockton, CA
08.2008 - 04.2010
- Implemented classroom management strategies to maintain a positive learning environment.
- Developed relationships with students to foster trust and encourage academic growth.
- Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
- Maintained safety and security by overseeing students in recess environments.
Bookkeeper
Raley’s
Stockton, CA
10.2006 - 11.2006
- Responsible for many financial tasks. I had to resign due to complications with my pregnancy.
Customer Service Representative
Kaiser Permanente Customer Service Call Center
Stockton, CA
05.1998 - 01.2001
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
Office Supervisor
All-Phase Electric Supply, Inc.
Merced, CA
05.1995 - 05.1998
- Resolved customer inquiries promptly, maintaining high satisfaction ratings through effective communication.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
Education
High School Diploma -
Turlock High School
06.1995
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Behavior management
- Parent-teacher communication
- Positive role model and mentor
- Classroom instruction
- Conflict resolution
- Curriculum implementation
- Student assessment
- Testing and grading
- Elementary education
- Bookkeeping
- Accounts receivable
- Quickbooks
- Bank statement reconciliation
- Accounts payable
- Account reconciliation
- Bookkeeping software
- Expense tracking
- Exceptional organization
- Customer relations
- Superior attention to detail
- Data entry
- Bill payment and recordkeeping
- Cash management
- Data entry and 10-key
- Handling confidential materials
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- File management
- Administrative support
- Multi-line telephone operation
- Clerical support
- Typing speed
- Office equipment operations
- Supply management
- Front desk operations
- Phone etiquette
- Customer service
- Punctual and reliable
Timeline
Teacher
Stockton Christian Academy
08.2018 - Current
Bookkeeper
KYCC – Your Christian Companion Network, Inc.
04.2010 - 08.2018
Teacher, Substitute, Teacher's Aide, After School Daycare
Stockton Christian Academy
08.2008 - 04.2010
Bookkeeper
Raley’s
10.2006 - 11.2006
Customer Service Representative
Kaiser Permanente Customer Service Call Center
05.1998 - 01.2001
Office Supervisor
All-Phase Electric Supply, Inc.
05.1995 - 05.1998
High School Diploma -
Turlock High School