Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juanita Harris

Greensboro,Alabama

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Certified Nursing Assistant

Diversicare
12.2022 - Current
  • Documented patient information and care activities in electronic health record.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Educated patients and family members on best home care practices for healing and recovery.


Cashier

Food Outlet Grocery
04.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Met customer service goals and exceeded customer expectations.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

CNA - Certified Nursing Assistant

Woodhaven Manor
10.2021 - 02.2022
  • Update patient charts with most current information on medication, symptoms, and mental status
  • Calmed upset or worried patients by prioritizing their needs
  • Provide basic treatment for all patients, including dressing wounds and administering IVs
  • Provide patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor
  • Maintain patient stability by checking vital signs and weight; testing urine and recording intake and output information
  • Provide for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
  • Entering data and information on the computer about residents.

Certified Nursing Assistant

Colonial Haven
06.2019 - 12.2019
  • Update patient charts with most current information on medication, symptoms, and mental status
  • Keep detailed and accurate records during patient examinations to ensure quality of care
  • Calmed upset or worried patients by prioritizing their needs
  • Assist physicians with tests by preparing proper equipment and transcribing findings
  • Provide basic treatment for all patients, including dressing wounds and administering Ivs
  • Educate patients their and family members on necessary information and treatment optinos
  • Provide care of a variety of patients in a high-traffic environment
  • Recorded all patient information and care administered to ensure accuracy
  • Stay attentive to patient needs by quickly answering call lights and responding to requests
  • Skills

Education

Cna certified Friendly and professional bedside manner Maintains current CPR certification -

tasking skills Understands legal implications of patient care -

Dallas County Career Technical Center
Selma, Alabama
05.2019

General Course of Study -

Keith Middle High School
Orrville, Alabama
05.2019

Skills

  • Case Management
  • EMR Systems
  • Quality Assurance Controls
  • Medications Familiarity
  • Data Entry
  • Credit Card Payment Processing
  • Active Listening
  • Retail Sales Customer Service
  • Time Management
  • Understanding Customer Needs
  • Billing Adjustments and Refunds
  • Process Transactions
  • Documentation

Timeline

Certified Nursing Assistant

Diversicare
12.2022 - Current

Cashier

Food Outlet Grocery
04.2022 - 08.2022

CNA - Certified Nursing Assistant

Woodhaven Manor
10.2021 - 02.2022

Certified Nursing Assistant

Colonial Haven
06.2019 - 12.2019

Cna certified Friendly and professional bedside manner Maintains current CPR certification -

tasking skills Understands legal implications of patient care -

Dallas County Career Technical Center

General Course of Study -

Keith Middle High School

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Juanita Harris