Juanita Herndon
Hospitality
Philadelphia,United States
Summary
Highly energetic concierge with more than 7 years of experience working in hospitality industry. Known for providing unforgettable service to visitors and clients.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Concierge
NFC Amenity
Asbury Park, NJ
02.2020 - Current
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Security Officer
Allied Universal Security Services
Conshohocken, PA
03.2017 - 01.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reported irregularities such as fire and safety hazards to maintenance.
Home Care Provider
Home Care Of Philadelphia
Philadelphia, PA
03.2011 - 11.2019
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Education
High School Diploma -
Thomas A Edison High School
Philadelphia, PA 06.1985 - 06.1988
Skills
Policy and procedure adherence
Telephone etiquette
Hospitality service expertise
Quality assurance
Vendor interaction
Timeline
Concierge
NFC Amenity
02.2020 - Current
Security Officer
Allied Universal Security Services
03.2017 - 01.2020
Home Care Provider
Home Care Of Philadelphia
03.2011 - 11.2019
High School Diploma -
Thomas A Edison High School
06.1985 - 06.1988