Juanita Lopez
SANANTONIO
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Bartender/Restaurant Server
The lymbar/ Polo club
Houston
04.2025 - Current
- Mixed cocktails and served beverages to guests at exclusive events.
- Maintained cleanliness and organization of the bar area during service.
- Collaborated with kitchen staff to ensure timely drink delivery to customers.
- Performed opening and closing duties including restocking supplies.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server/Food Preparation Worker
AIP CATERING LLC
Houston
04.2022 - 08.2025
- Provided exceptional customer service by anticipating guest needs and preferences.
- Assisted in menu planning to highlight seasonal ingredients and culinary trends.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled customer inquiries and complaints with professionalism and empathy.
- Managed inventory levels of supplies to ensure operational efficiency during events.
- Executed multi-tasking skills while serving large groups at catered events efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Shift Leader
Potbelly's Sandwich Shop
Houston
09.2021 - 04.2024
- Supervised daily operations to ensure efficient service and food preparation.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels, ensuring stock was available for sandwich preparation.
- Assisted in scheduling shifts to maintain adequate staffing during peak hours.
- Handled customer complaints, providing solutions to enhance satisfaction.
- Monitored food safety practices to comply with health regulations.
- Collaborated with team members to improve workflow and service efficiency.
- Supervised and led employees to maintain productivity and customer service levels.
Cake Decorator
Kroger
Houston
05.2018 - 01.2022
- Decorated cakes using various techniques and styles for customer orders.
- Maintained cleanliness and organization of decorating station and tools.
- Collaborated with team to design seasonal cake displays and promotions.
- Managed inventory of baking supplies and decorations, ensuring availability.
- Created custom cake designs based on customer specifications and requests.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Handled cash, credit card and check transactions.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Education
Eisenhower Hs
Houston, TxSkills
- Customer relationship management
- Effective communication
- Conflict resolution
- Cake decorating
- Photography and presentation
- Quality control analysis
- Food handling safety
- Hospitality and accommodation
- Supervision
- Customer service focus
- Team supervision
- Shift paperwork completion
- Motivational leadership
Certification
- Cake decorator certificate
- Bakerkers certificate
- Food management certificate
- Non-commisson security license
- Texas TABC certificate
- Texas management certificate
Timeline
Bartender/Restaurant Server
The lymbar/ Polo club
04.2025 - Current
Server/Food Preparation Worker
AIP CATERING LLC
04.2022 - 08.2025
Shift Leader
Potbelly's Sandwich Shop
09.2021 - 04.2024
Cake Decorator
Kroger
05.2018 - 01.2022
Eisenhower Hs