Hailey Foutty
Madison Heights,VA
Summary
Dynamic professional with extensive experience in customer service at Devils Backbone Brewing Company. Proven expertise in POS system operations and complex problem-solving, ensuring high customer satisfaction. Adept at building relationships and maintaining data accuracy, consistently delivering exceptional service in fast-paced environments. Committed to continuous improvement and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender/Restaurant Server
Devils Backbone Brewing Company
Roseland, VA
05.2021 - 06.2025
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Attended regular training sessions to stay updated on new products or trends.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Server
Briar Patch Restaurant
Amherst, VA
03.2015 - 05.2021
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Imaging Technician
Piedmont Eye Center
Lynchburg, Virginia
02.2017 - 05.2019
- Demonstrated excellent interpersonal skills when communicating with staff members from other departments within facility.
- Assisted in the maintenance of records, reports, and files related to diagnoses and treatments performed on patients.
- Assessed patient conditions and identified appropriate imaging studies for each patient.
- Monitored patient during procedure to ensure comfort level and safety requirements were met.
- Interacted professionally with patients while providing necessary information about exam process.
- Performed administrative duties such as filing paperwork and faxing documents.
Case Manager Specialist/Lead Customer Service Representative
Genworth Financial Lynchburg, Virginia
Lynchburg, VA
05.2013 - 03.2015
- Educated clients about available resources and how to access them effectively.
- Maintained accurate documentation of case notes in the computer system according to regulations.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Greeted customers and provided prompt, courteous service.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Researched relevant policy information to answer customer questions.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Verified accuracy of customer data entered into the system.
Education
Sweet Briar College
Amherst, VASkills
- POS system operations
- Customer relationship management
- Complex Problem-solving
- Data accuracy verification
- Computer proficiency
Certification
- Cicerone Certification
References
References available upon request.
Timeline
Bartender/Restaurant Server
Devils Backbone Brewing Company
05.2021 - 06.2025
Imaging Technician
Piedmont Eye Center
02.2017 - 05.2019
Server
Briar Patch Restaurant
03.2015 - 05.2021
Case Manager Specialist/Lead Customer Service Representative
Genworth Financial Lynchburg, Virginia
05.2013 - 03.2015
Sweet Briar College