Juanita Lueders
Madison
Summary
Customer-focused professional with extensive experience in delivering exceptional service and managing customer transactions. Demonstrated strong interpersonal skills through effective resolution of customer concerns and committed to enhancing customer satisfaction.
Overview
31
31
years of professional experience
1
1
year of post-secondary education
Work History
Certified Ophthalmic Assistant
SSM Health Dean Medical Group
Madison
07.2007 - Current
- Coordinated patient scheduling and follow-up appointments to enhance patient flow.
- Educated patients on eye care and treatment options to empower informed decision-making.
- Monitored patient progress during post-operative visits to ensure optimal recovery.
- Documented patient histories and test results accurately.
- Trained new staff on protocols and office procedures diligently.
Floral Manager
Felly’s Flowers
Madison
06.2003 - 05.2007
- Managed floral arrangements and inventory for diverse customer needs.
- Supervised team members in daily floral design and customer service tasks.
- Assisted customers with selections, providing expert advice on arrangements.
- Coordinated with suppliers to ensure quality flower delivery and stock levels.
- Trained staff on floral care techniques and design principles for optimal results.
- Maintained salability and health of floral products by establishing clear care procedures.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Floral Manager
Felly’s Flowers
Madison
03.1997 - 05.2003
- Managed floral arrangements and inventory for diverse customer needs.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Trained staff on floral care techniques and design principles for optimal results.
Floral Department Manager
Sentry Foods and Metcalf Sentry
Madison
01.1995 - 03.1997
- Oversaw floral department operations and staff, enhancing team performance and service quality.
- Ensured quality and freshness of floral products for customer satisfaction.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Education
Certified Ophthalmic Assistant - Certified Ophthalmic Assistant
Madison Area Technical College
Madison, WI 09.2006 - 05.2007
Madison East High School
Madison, WISkills
References
References available upon request.
Timeline
Certified Ophthalmic Assistant
SSM Health Dean Medical Group
07.2007 - Current
Certified Ophthalmic Assistant - Certified Ophthalmic Assistant
Madison Area Technical College
09.2006 - 05.2007
Floral Manager
Felly’s Flowers
06.2003 - 05.2007
Floral Manager
Felly’s Flowers
03.1997 - 05.2003
Floral Department Manager
Sentry Foods and Metcalf Sentry
01.1995 - 03.1997
Madison East High School