Juanita Matthews
Overland,MO
Summary
Professional and dependable with 10+ years of experience supporting legal office, and Non-legal office operations and serving as the first point of contact for clients and staff. Skilled in managing high-volume calls, greeting visitors, coordinating office activities, and maintaining organized systems.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Pre-Suit Secretary
Morgan & Morgan
St. Louis, MO
10.2025 - 04.2026
- Drafted and sent legal correspondence on behalf of case managers
- Managed high-volume calls and client communications
- Ordered medical records and verified billing information
- Organized and maintained digital case files in Litify
- Sorted and distributed electronic communications
- Provided administrative support in a fast-paced environment
Administrative Assistant
Jay Henges Enterprises, Inc.
St. Louis, MO
11.2021 - 06.2025
- Answer and direct incoming calls professionally
- Greet visitors and maintain a welcoming office environment
- Process invoices, freight charges, and job-related expenses
- Maintain organized digital and physical filing systems
- Support daily office operations and administrative functions
Legal Administrative Assistant
Missouri State Public Defender System
St. Louis, MO
03.2020 - 11.2021
- Handled reception duties including calls and visitor interaction
- Maintained scheduling, filing, and office coordination
- Drafted documents and supported administrative processes
- Assisted with onboarding and internal coordination
Document Manager / Receptionist
The Driscoll Firm, P.C.
St. Louis, MO
10.2018 - 10.2019
- Served as first point of contact for clients and visitors
- Managed filing systems and document organization
- Handled incoming/outgoing mail and communications
- Supported daily office coordination
Medicare Lien Specialist / Legal Assistant
Brown & Crouppen, P.C.
St. Louis, MO
01.2004 - 05.2017
- Managed records and handled confidential information
- Communicated with clients and third parties
- Supported documentation and administrative workflows
- Assisted with lien processing and case preparation
Administrative Assistant
Brown & Crouppen, P.C.
St. Louis, MO
03.2000 - 11.2002
- Maintained filing systems and document organization
- Prepared and delivered court documents
- Supported general office operations
Education
High School Diploma -
The American Academy By Graduation Alliance
Loveland, OH09-2025
Missouri Notary Public - Missouri Notary Public
Missouri Secretary of State Office
St Louis, MO05-2026
Certificate in Medicare Lien Education -
National Business Institute
Chicago, IL06-2012
Skills
- Front Desk & Reception Management
- Call Handling & Communication Routing
- Client & Visitor Relations
- Office Coordination & Administrative Support
- Document & File Management
- Office Supply Inventory & Ordering
- Mail Handling & Distribution
- Microsoft Office & Adobe Acrobat
- Confidentiality & Attention to Detail
Certification
- Certificate in Medicare Education, Medicare Secondary Payer Professional — 2012, Chicago, IL
- The American Academy - Salt Lake City, UT
Timeline
Pre-Suit Secretary
Morgan & Morgan
10.2025 - 04.2026
Administrative Assistant
Jay Henges Enterprises, Inc.
11.2021 - 06.2025
Legal Administrative Assistant
Missouri State Public Defender System
03.2020 - 11.2021
Document Manager / Receptionist
The Driscoll Firm, P.C.
10.2018 - 10.2019
Medicare Lien Specialist / Legal Assistant
Brown & Crouppen, P.C.
01.2004 - 05.2017
Administrative Assistant
Brown & Crouppen, P.C.
03.2000 - 11.2002
High School Diploma -
The American Academy By Graduation Alliance
Missouri Notary Public - Missouri Notary Public
Missouri Secretary of State Office
Certificate in Medicare Lien Education -
National Business Institute