Kelly Finlay
Legal Secretary
Memphis,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Pre-Suit Secretary
Morgan and Morgan Law Firm
05.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained electronic filing systems and categorized documents.
Massage Therapy Instructor
Concorde Career Colleges
10.2023 - Current
- Increased overall student satisfaction by providing personalized feedback on technique and progress during practical sessions.
- Evaluated student performance through written tests and practical assessments, providing constructive feedback for growth and improvement.
- Enhanced student learning by incorporating hands-on massage techniques and real-world scenarios into lessons.
- Assisted in development of effective assessment system, ensuring students received timely evaluations for skill improvement.
Administrative Assistant
Counseling Resources of America
11.2021 - 02.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Greeted clients and tracked attendance for groups with high level or accuracy.
- Contacted clients to schedule appointments and discuss progress of cases.
- Prepared monthly invoice for three separate therapists for State and Federal contracts.
- Prepared Federal contract for group therapy services
- Acted as communication liaison between Tennessee Dept. of Corrections, client attorneys and therapists.
- Performed intakes with new clients including preparing and explaining contracts and ROI forms.
- Received and tracked cash payments and waivers for over 300 clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Researched client backgrounds for use in evaluations.
Administrative Assistant
Industrial Consulting and Training
11.2021 - 06.2023
- Prepared proposal for contract with Memphis Medical Consortium
- Rewrote, edited, and designed instructional book for soft skills class taught at Southwestern Community College
- Designed PowerPoint presentations for Advanced Machining Class
- Coached and assisted client with starting Industrial Consulting and Training
Education
Philosophy
Southern Illinois University Carbondale
Carbondale, ILMassage Therapy
Natural Health Institute
Nashville, TN03.2011
Skills
Customer Service
Office Administration
Verbal and written communication
Appointment Scheduling
Calendar Management
File Organization
Active Listening
Strong Problem Solver
Attention to Detail
Internet Research
Microsoft Office Suite
G-Suite
Timeline
Pre-Suit Secretary
Morgan and Morgan Law Firm
05.2024 - Current
Massage Therapy Instructor
Concorde Career Colleges
10.2023 - Current
Administrative Assistant
Counseling Resources of America
11.2021 - 02.2024
Administrative Assistant
Industrial Consulting and Training
11.2021 - 06.2023
Philosophy
Southern Illinois University Carbondale
Massage Therapy
Natural Health Institute