Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic

JUANITA MOLINA

Westfield,MA

Summary

Dynamic Field Service Technician with a strong track record at Election Systems & Software, specializing in technical troubleshooting and customer relationship management. Demonstrates expertise in data analysis to resolve complex issues while maintaining compliance and optimizing workflow efficiency. Known for building robust client connections and delivering exceptional service in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Field Service Technician

Election Systems & Software
Omaha, NE
01.2019 - Current
  • Maintained accurate customer records in IFS and Mobile Work Order app.
  • Provided technical support to colleagues in the field via phone or email.
  • Performed maintenance and troubleshooting to resolve related issues for all 351 municipalities in Massachusetts.
  • Attended training classes to stay current on new and existing services.
  • Read and understood procedures and diagrams to perform service and testing.
  • Built and maintained customer relationships by understanding operations and instilling confidence.
  • Disassembled machines in order to diagnose faults and replace defective components accordingly.
  • Gathered and analyzed data to identify system problems and determined the best solutions.
  • Maintained accurate records of service calls, parts used, and customer feedback.
  • Conferred with customers to determine nature of problems or explain repairs.
  • Instructed customers on safe and proper use of equipment.

Housing Case Manager

HAP
Springfield, MA
03.2010 - 10.2017
  • Facilitated group activities designed to promote independent living skills development among clients.
  • Utilized computer software programs such as Microsoft Word and Excel proficiently when completing administrative tasks related to casework.
  • Organized and maintained client records, including confidential information, in accordance with regulatory requirements.
  • Collaborated with other social service agencies and community organizations to coordinate services for clients.
  • Created monthly reports that tracked progress toward achieving identified goals for each client.
  • Developed relationships with local landlords willing to provide affordable housing opportunities for low-income families.

Family Support Coordinator

Tapestry Health
Springfield, MA
02.2012 - 08.2014
  • Provided advocacy on behalf of clients to ensure access to necessary resources for housing needs.
  • Assisted clients in understanding their rights and responsibilities related to housing services.
  • Initiated referrals for additional services such as financial assistance, employment training, mental health counseling.
  • Developed and implemented effective case management strategies to assist clients in obtaining housing services.
  • Monitored the status of all open cases by making regular contacts with clients and providers.

Education

High School Diploma -

High School of Commerce
Springfield
06.1993

Skills

  • Technical troubleshooting
  • Multitasking
  • Deadline oriented
  • Excel formulas
  • Microsoft Office expertise
  • Equipment maintenance
  • Troubleshooting techniques
  • Mobile work order management
  • Technical support
  • Customer relationship management
  • Data gathering and analysis
  • Compliance documentation
  • Problem solving
  • Time management
  • Team collaboration
  • Workflow management

References

References available upon request

Languages

Spanish, Fluent

Languages

Spanish
Professional

Timeline

Field Service Technician

Election Systems & Software
01.2019 - Current

Family Support Coordinator

Tapestry Health
02.2012 - 08.2014

Housing Case Manager

HAP
03.2010 - 10.2017

High School Diploma -

High School of Commerce

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