Vanessa LeBlanc
Westfield,MA
Summary
Pursuing a customer service position where I can leverage strong communication skills, problem-solving abilities, and experience providing excellent service to customers. Committed to building strong relationships, fostering teamwork, and creating positive guest experiences that encourage repeat business. Focused on delivering reliable, friendly service while maintaining high standards of professionalism.
Overview
11
11
years of professional experience
Work History
Line Cook
The Bubble Mug Cafe at The Pottery Cellar
05.2021 - Current
- Collaborated with team members to optimize workflow and improve service efficiency.
- Assisted in inventory management, monitoring stock levels, and minimizing waste.
- Maintained organized workstations to support fast-paced kitchen operations and timely service.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced customer satisfaction by consistently delivering quality dishes in a timely manner.
Server
Emma's Everyday Gourmet
07.2018 - 05.2025
- Trained and mentored new servers on menu offerings and customer service standards.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Developed strong relationships with regular patrons to enhance guest experience and loyalty.
- Resolved customer complaints promptly, maintaining high levels of service quality.
- Oversaw workflow during peak hours, optimizing team performance and enhancing service efficiency.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bank Teller
Westfield Bank
09.2014 - 09.2016
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing information on products and services.
- Conducted end-of-day balancing of cash drawers, ensuring financial integrity of transactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Education
High School Diploma -
Westfield High School
Westfield, MA06-2010
Skills
- Time management and multitasking
- Attention to detail
- Highly motivated
- Customer relations
- Relationship building
- Teamwork and collaboration
- Professionalism and courtesy
- Ability to work in fast-paced environments
Timeline
Line Cook
The Bubble Mug Cafe at The Pottery Cellar
05.2021 - Current
Server
Emma's Everyday Gourmet
07.2018 - 05.2025
Bank Teller
Westfield Bank
09.2014 - 09.2016
High School Diploma -
Westfield High School