Juanita Molina
Davis Junction,IL
Summary
Knowledgeable Program Representative offering 22 years of experience providing exceptional assistance to customers. Self-directed and efficient with strengths in problem-solving. Known for excellent attention to detail and self-motivation. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
22
22
years of professional experience
Work History
ES Program Representative
Illinois Department of Employment Security
11.2003 - Current
- Provided backup assistance to office personnel.
- Reviewed documents and applications.
- Interpreted and enforced Unemployment law.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Answered many telephone and electronic inquiries during COVID when Unemployment was at its highest.
Education
High School Diploma -
Friona High School
Friona, TXSkills
- Call center operations
- Information verification
- Multi-line telephone systems
- Application processing
- Verbal and written communication
- Excellent communication
- Multitasking capacity
- Written communication
- Detail-oriented
- Self motivation
- Attention to detail
- Benefits interpretation
- Effective time management
Languages
Spanish
Native or Bilingual
Timeline
ES Program Representative
Illinois Department of Employment Security
11.2003 - Current
High School Diploma -
Friona High School