Summary
Overview
Work History
Education
Skills
Timeline
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Summer Blackmon

San Diego,CA

Summary

Dynamic Program Representative at Neovance with a goal-oriented mindset, adept at enhancing efficiency through innovative solutions and effective communication. Proven ability to optimize processes and provide actionable insights, ensuring high levels of customer satisfaction and reliable application processing. Recognized for attention to detail and a commitment to excellence in team collaboration.

Overview

14
14
years of professional experience

Work History

Program Representative

Neovance
12.2019 - Current
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Created comprehensive reports detailing program performance metrics, providing valuable insights for senior leadership decision-making purposes.
  • Optimized communication channels among team members, fostering a collaborative work environment conducive to achieving goals efficiently.
  • Monitored and reported on program progress, using data-driven insights to inform decision-making and improve performance.
  • Reviewed and tracked reports, documents and applications.
  • Quickly and efficiently manage incoming faxes from program customers, identify the nature of the request, document faxes and calls information in applicable software system, and manage customer inquiries per established procedures, as necessary.

Scheduler

Kaiser Permanente
08.2017 - 10.2019
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Answering all incoming calls and directing them to the proper department.
  • Create a patient profile with c-diff and updating patient's status so that the employee can know what rooms are available.

Bus Operator/Driver

First Transit
04.2013 - 03.2017
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

Bus Operator/Driver

Veolia Transportation
04.2011 - 03.2013
  • Responsible for transporting passengers from one place to another for work, errands, school, or other reasons.
  • Drive through traffic and obey traffic laws.
  • Ensuring that passengers pay correct fee for tickets or transfers. Announces routes, and ensure passengers get off the bus safely.
  • Answered questions from passengers with respect and accuracy, providing information about fares and schedule details.
  • Maintained full understanding of local roads and traffic patterns.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.

Education

High School Diploma -

Hoover High School
San Diego, CA
06-1996

Skills

  • Effective time management
  • Goal-oriented mindset
  • Application processing
  • Call center operations
  • Teamwork
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Professionalism
  • Fast learner
  • Reliability

Timeline

Program Representative

Neovance
12.2019 - Current

Scheduler

Kaiser Permanente
08.2017 - 10.2019

Bus Operator/Driver

First Transit
04.2013 - 03.2017

Bus Operator/Driver

Veolia Transportation
04.2011 - 03.2013

High School Diploma -

Hoover High School

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Summer Blackmon