Salvador J. Orozco
Clovis,CA
Summary
Accomplished Program Representative and Master Automotive Technician with a proven track record of enhancing program efficiency and team productivity at DCA / BAR and MY Chevrolet. Expert in streamlining processes and fostering teamwork, demonstrating exceptional problem-solving abilities and technical understanding. Achieved significant improvements in program deliverables and customer satisfaction through innovative solutions and effective communication.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Program Representative II(s)
DCA / BAR / Fresno Field Office
01.2024 - Current
- Enforce the Laws and Regulations governing auto repair and smog check.
- Conduct auto body, transmission, smog check, brake, and lamp covert undercover operations.
- Conduct various investigations and submit multiple cases for appropriate disciplinary action.
- Generate complex Investigation Reports.
- Generate Criminal, Civil, and Administrative cases, auto body, smog check, brake, lamp, and transmission cases.
- Testify and provide expert testimony.
- Generate Civil Injunctions, Petitions to Revoke, Interim Suspension Orders.
- Monitor Administrative Probationers.
- Conduct Office, Proactive and Probation Conferences.
- Issue delinquent and unlicensed citations.
- Independently investigate and mediate the more complex consumer complaints, including Gold Accounts.
- Conduct field inspections, perform auto body inspections.
- Mentor Program Representative Is, review complaint reports and citations.
- Assist other agencies, including local law enforcement.
- Volunteer and participate in special assignments.
- Take part in public outreach.
- Resolve complex issues proactively, preventing potential roadblocks to successful project completion.
- Coordinate team efforts for seamless execution of program deliverables, resulting in higher overall productivity.
- Optimize communication channels among team members, fostering a collaborative work environment conducive to achieving goals efficiently.
Program Representative I
DCA / BAR / Fresno Field Office
12.2015 - 01.2024
- Enforced the Laws and Regulations governing auto repair and smog check.
- Conducted auto body, transmission, smog check, brake, and lamp covert undercover operations.
- Conducted various investigations and submitted multiple cases for appropriate disciplinary action.
- Generated Criminal, Civil and Administrative cases.
- Provided expert testimony.
- Issued delinquent and unlicensed citations.
- Independently investigated and mediated the more complex consumer complaints, including Gold Account complaints.
- Assisted other agencies, including local law enforcement.
- Volunteered and participated in special assignments.
- Conducted Office and Proactive Conferences.
- Conducted field inspections, performed auto body inspections.
- Took part in public outreach.
Program Representative I
DCA / BAR / San Jose Field Office
06.2010 - 12.2015
- Enforced the Laws and Regulations governing auto repair and smog check.
- Assisted other agencies, including local law enforcement.
- Independently investigated consumer complaints..
- Conducted various investigations, such as generated F-22 smog check administrative cases.
- Issued smog check citations.
- Generated transmission and delinquent citation cases.
- Generated detailed reports for special assignments.
- Issued citation and abatement orders.
- Conducted auto body and transmission covert undercover operations.
- Provided expert testimony.
- Conducted Office and Proactive Conferences.
- Conducted vehicle surveillance.
- Performed field inspections.
- Performed auto body inspections.
- Took part in public outreach.
Program Representative I
DCA / BAR / Hercules Field Office
05.2008 - 05.2010
- Enforced the Laws and Regulations governing auto repair and smog check.
- Independently investigated and mediated consumer complaints.
- Conducted various smog check investigations.
- Conducted smog check covert undercover operations.
- Conducted Proactive Conferences.
- Performed field inspections.
- Took part in public outreach.
Master Automotive Technician
MY Chevrolet
02.2008 - 05.2008
- Trained and coached junior technicians on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Performed Smog Check inspections.
- Performed Smog Check repairs.
- Performed general automotive repairs.
Master Automotive Technician
Natale's Auto Service Center
05.2003 - 02.2008
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Explained estimates and determined repair timelines to manage customer expectations.
- Performed general automotive service and repair.
- Performed Smog Check inspections.
- Performed Smog Check repairs.
- Performed classic car restoration.
Assistant Service Manager/Shop Foreman/Master Technician
Cardinale Automotive Group
05.1989 - 05.2003
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Followed up with customers during and after installations to verify satisfaction.
- Communicated with vehicle manufacturer representatives.
- Regularly met with the dealership owners.
- Diagnosed and troubleshot electrical and drivability problems.
- Performed Smog Check inspections and Smog Check repairs.
- Performed general automotive repairs.
- If required, I would also fill in as a Service Advisor.
Journeyman Automotive Technician
Gage Oldsmobile-GMC-Suzuki-Audi
06.1987 - 05.1989
- Regularly attended industry training seminars, staying up-to-date with the latest trends in automotive technology advancements and best practices in vehicle servicing methods.
- Contributed to increased revenue by upselling additional services based on thorough vehicle inspections and customer needs assessments.
- Provided professional recommendations for vehicle upgrades or modifications based on client preferences and budget constraints.
- Read and followed technical documentation to complete accurate repairs.
- Performed general automotive service and repair.
Apprentice Automotive Technician
Harvest Buick-Pontiac-GMC
06.1986 - 06.1987
- Improved customer satisfaction by providing timely and efficient automotive repairs and maintenance services.
- Safeguarded vehicle functionality with comprehensive inspections, identifying potential issues before they became costly repairs.
- Expanded technical skillset by attending workshops, training sessions, and pursuing certifications in various automotive systems.
- Performed general automotive service and repairs.
Education
Certificate of Course Completion - General Automotive Repair
Universal Technical Institute, Phoenix, AZ
Phoenix, AZ06.1986
High School Diploma -
Salinas High School
Salinas, CA06.1985
Skills
- Effective Time Management
- Decision-making capabilities
- Goal-oriented mindset
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Strategic Thinking
- Detail Oriented
- Work Planning and Prioritization
- Self Motivation
- Analytical Thinking
- Conflict Resolution
- Written Communication
- Technical understanding
- Data Analysis
- Compliance Monitoring
- Problem-solving aptitude
Certification
- It was recorded on 07/17/2017 in Superior Court that I was considered an expert witness in a Criminal Case.
- Certified Lamp Adjuster, LA 34692, 07/31/2006
Languages
Spanish
Native or Bilingual
Timeline
Program Representative II(s)
DCA / BAR / Fresno Field Office
01.2024 - Current
Program Representative I
DCA / BAR / Fresno Field Office
12.2015 - 01.2024
Program Representative I
DCA / BAR / San Jose Field Office
06.2010 - 12.2015
Program Representative I
DCA / BAR / Hercules Field Office
05.2008 - 05.2010
Master Automotive Technician
MY Chevrolet
02.2008 - 05.2008
Master Automotive Technician
Natale's Auto Service Center
05.2003 - 02.2008
Assistant Service Manager/Shop Foreman/Master Technician
Cardinale Automotive Group
05.1989 - 05.2003
Journeyman Automotive Technician
Gage Oldsmobile-GMC-Suzuki-Audi
06.1987 - 05.1989
Apprentice Automotive Technician
Harvest Buick-Pontiac-GMC
06.1986 - 06.1987
Certificate of Course Completion - General Automotive Repair
Universal Technical Institute, Phoenix, AZ
High School Diploma -
Salinas High School
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