Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Juanita Randall
San Bernardino,CA
Summary
Overview
6
years of professional experience
Work History
Kohl'sSan Bernardino, California
Outbound Problem Solver
07.2018 - 01.2020
Job overview
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Compiled customer feedback and recommended service delivery improvements to management.
- Facilitated inter-departmental communication to effectively provide customer support.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
FedExSan Bernardino, CA
Package Handler
11.2015 - 09.2018
Job overview
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Labeled packages according to instructions provided on work orders.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
Bath And Body Works San Bernardino, CA
Sales Lead
10.2013 - 09.2015
Job overview
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Used POS system to process sales, returns, online orders and gift card activations.
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
Education
Valley College San BernardinoSan Bernardino, CA
Associate of Arts and Sciences from Medical Assisting
05.2015
University Overview
Cal State University San Bernadino San Bernardino, San Bernardino
Bachelor of Applied Arts And Science from Criminal Justice
05.2018
University Overview
Skills
- Money handling abilities
- Computer proficient
- Key holder experience
- Sale expertise
- Service standard compliance
- Professional telephone demeanor
- MS Office proficiency
Timeline
Outbound Problem Solver
Kohl's
07.2018 - 01.2020
Package Handler
FedEx
11.2015 - 09.2018
Sales Lead
Bath And Body Works
10.2013 - 09.2015
Valley College San Bernardino
Associate of Arts and Sciences from Medical Assisting
Cal State University San Bernadino
Bachelor of Applied Arts And Science from Criminal Justice