Juanita Rivera
Rochester,NY
Summary
Quality focused Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Supervising and Leading a group with the smooth process of Remodel of stores.
Overview
18
18
years of professional experience
Work History
Stocking 3 Team Associate
Walmart
Victor, New York
01.2024 - Current
- New to this position due to having to work overnights and no TL positions available. Prior this I started as a Cake decorator, Apparel Team Lead, Front End Team Lead and last but not least Stocking 2 Team Lead.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Working products to sales floor shelves to ensure our Customers have what they need and maximize their shopping experience.
- Ensure area is cleaned and safe for next day business hours.
- Properly dispose of any broken or damaged merchandise.
- Safely properly usage of pallet jacks, electric jack, cardboard compactor.
Store Manager
Monro Auto Service
Rochester, NY
08.2022 - 10.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
Retail Training Store Manager
Family Dollar
Rochester, NY
03.2007 - 08.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Recruited qualified candidates for open positions within the store by conducting interviews and assessing applicants' qualifications.
- Facilitated communication between upper management and team members regarding changes or updates made at the store level.
- Ensured safety protocols were followed at all times throughout the store environment.
- Assisted in the development of marketing campaigns designed to increase customer engagement levels in-store.
- Maintained up-to-date knowledge of current trends in retail management as well as best practices within the industry.
- Managed remodel of the smooth transition of Family Dollar with Dollar Tree in different parts of the district. Traveling was required.
Education
License - Nail Technician, Esthetician
Continental School of Beauty Culture - Rochester
Rochester, NY06.2019
High School Diploma -
Escuela Superior Ileana De Gracia
Puerto Rico06.2002
Some College (No Degree) - Criminal Justice
American University
Manatí Puerto RicoSkills
- Store operations oversight
- Employee supervision and motivation
- Store opening and closing procedures
- Sales professional
- Risk management
- Project management
- Staff training and development
- Reliable
- Accurate cash handling
- Retail inventory management
- Recruiting and hiring
- Schedule management
- Remodeling knowledge
- Problem solver
- Fast Learner
Languages
Spanish
Full Professional
English
Professional
Timeline
Stocking 3 Team Associate
Walmart
01.2024 - Current
Store Manager
Monro Auto Service
08.2022 - 10.2023
Retail Training Store Manager
Family Dollar
03.2007 - 08.2022
License - Nail Technician, Esthetician
Continental School of Beauty Culture - Rochester
High School Diploma -
Escuela Superior Ileana De Gracia
Some College (No Degree) - Criminal Justice
American University