Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juanita Roman

Houston

Summary

Dynamic and adaptable professional with extensive experience in customer service at Dairy Queen. Proven ability to excel in fast-paced environments while maintaining cleanliness and strong team collaboration. Skilled in multitasking and order taking, consistently enhancing customer satisfaction and fostering loyalty through exceptional service.

Overview

2024
2024
years of professional experience

Work History

Waitress

Don'key
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Used equipment properly to avoid workplace hazards or injuries.

Team Member

Dairy Queen
08.2023 - 12.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Cashier

7-eleven
10.2019 - 02.2020
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Freight Handler

Walmart Distribution Center
10.2018 - 12.2019
  • Loaded and unloaded trucks.
  • Inspected freight for any damage or faults prior to loading.
  • Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.

Line Worker

Valassis
03.2017 - 09.2018
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Used equipment properly to avoid workplace hazards or injuries.

Cashier/Sales Associate

GNC
11.2016 - 02.2017
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Floater

Chews to Smile
07.2015 - 11.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Cashier

Tea Works
02.2016 - 04.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Applied Science - Psychology

San Jacinto College
Pasadena, TX

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking

Languages

Spanish
Native or Bilingual
German
Elementary

Timeline

Team Member

Dairy Queen
08.2023 - 12.2023

Cashier

7-eleven
10.2019 - 02.2020

Freight Handler

Walmart Distribution Center
10.2018 - 12.2019

Line Worker

Valassis
03.2017 - 09.2018

Cashier/Sales Associate

GNC
11.2016 - 02.2017

Cashier

Tea Works
02.2016 - 04.2016

Floater

Chews to Smile
07.2015 - 11.2016

Waitress

Don'key

Associate of Applied Science - Psychology

San Jacinto College

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