Talented Case Manager adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated candidate eager to leverage knowledge in social services and program development. Collaborative and committed to addressing social issues to improve the quality of life in marginalized communities.
Hi, I’m
Juanita Serna
Fort Lauderdale,FL
Summary
Overview
8
years of professional experience
1
Certification
Work History
Mastermind Care
Case Manager
04.2022 - Current
Job overview
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services, public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants, and other treating providers.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
We Level Up
Case Manager
04.2019 - 04.2022
Job overview
- Conducted assessments to determine individual needs and developed personalized care plans to address stated objectives.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Managed patients with substance dependence and co-occurring disorders.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants, and other treating providers.
- Managed over 60 patients while monitoring and evaluating care plans.
Watershed Treatment Center
Case Manager
01.2018 - 12.2019
Job overview
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
- Maintained detailed records of patient progress, documentation of services case notes.
- Managed caseload to satisfy multiple patients with diverse needs.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Participated in clinical supervision to maintain professional development.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Bath And Body Work Distributor
Distribution Manager
03.2019 - 12.2021
Job overview
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Developed and managed operating budget, meeting department goals.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping, and salvaging products.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Organized financial reporting, scheduling, and inventory systems to enhance productivity.
- Reviewed established business practices and improved processes to reduce expenses.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Michaels Craft Store
Assistant Manager of Operations
01.2016 - 01.2018
Job overview
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored key performance metrics to identify areas for improvement.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
EnviroGreen Building Solutions
Operations Manager
01.2015 - 07.2019
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Everest UniversityPompano Beach, FL
Medical Assisting from Healthcare
08.2015
University Overview
J.P. Taravella High SchoolCoral Springs, FL
High School Diploma
06.2010
University Overview
Skills
- Direct Patient Care
- Documentation
- Patient Assessments
- Crisis Intervention
- Medical Records Management
- EMR Systems
- Patient Intervention
- MS Office
- Case Notes
- Community Resources
- Operational Standards
- Multitasking and Organization
- Insurance Regulations
- Eligibility Assessments
- Direct Operations
Certification
- CPR Certified, 2023-2025
- CPI Non-violent Crisis Intervention Certification 2023
- Violence De-escalation Certification2023
- HIPAA Compliance Certification 2023
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Mastermind Care
04.2022 - Current
Case Manager
We Level Up
04.2019 - 04.2022
Distribution Manager
Bath And Body Work Distributor
03.2019 - 12.2021
Case Manager
Watershed Treatment Center
01.2018 - 12.2019
Assistant Manager of Operations
Michaels Craft Store
01.2016 - 01.2018
Operations Manager
EnviroGreen Building Solutions
01.2015 - 07.2019
Everest University
Medical Assisting from Healthcare
J.P. Taravella High School
High School Diploma
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