Tamika Falls
Auburn,WA
Summary
Experienced Case Manager offering educational enrichment and demonstrated academic progress for students with disabilities. Proven history of implementing personalized instructional practices and designing quality Individualized Education Programs in collaboration with students, parents and teachers to support learning plans. Excellent collaborator dedicated to providing first-rate supportive counseling and guidance. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Case Manager
South King Healthcare Services
Federal Way, WA
06.2021 - 02.2022
- Participated in professional growth programs to support special education improvement efforts.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Monitored student progress and reviewed and revised IEP to meet emerging student needs.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Managed caseload of 60 children in welfare system to provide comprehensive, community-based care
Assistant Store Manager
Dollar Tree
Auburn, WA
04.2020 - 10.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
CNA
Prestige Senior Living
Auburn, WA
05.2018 - 01.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Obtained client medical history, medication information, symptoms and allergies.
- Maintained best-in-class standards for individualized care in 35-bed unit by continuously checking in with patients and families and quickly providing care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Maintained best-in-class standards for individualized care in 35 -bed unit by continuously checking in with patients and families and quickly providing care
Medication Technician
North Auburn Rehab & Health
Auburn, WA
06.2017 - 09.2018
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Turned and repositioned patients to prevent bedsores.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in 40 -bed unit by continuously checking in with patients and families and quickly providing care.
CNA
Life Care Center Of Federal Way
Federal Way, WA
01.2015 - 12.2017
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Obtained client medical history, medication information, symptoms and allergies.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Maintained best-in-class standards for individualized care in 40 -bed unit by continuously checking in with patients and families and quickly providing care.
Education
Nursing Assistant Certification - Healthcare
Blossom Healthcare LLC
Kent, Wa. 06.2015
Pharmacy Technician Diploma - Healthcare
Everest College - Everett
Everett, WA02.2009
Medical Assistant Diploma - Healthcare
Bryman College
Federal Way, WA01.2001
Skills
- Documentation proficiency
- EMR / EHR
- Patient Management
- Case management
- Chronic disease management
- Patient Assessments
- Indirect Patient Care
- Direct Patient Care
- Medical Records Management
- Treatment planning
- Written and verbal communication
- Interviewing skills
- Electronic Recordkeeping
- Bedsore Prevention
- Nutrition and Diet
- Emotional and Social Support
- Fluid Measurement
- Vital Signs Collection
- Observation Documentation
- Activities of Daily Living ADL Support
- Caregiver Relations
- Mobility Assistance
- Linen Replacements
- Output Monitoring and Reporting
- Feeding Assistance
- HIPAA Compliance
- First Aid Certification
- Infection Prevention and Control
- Wound Care
- Injury Prevention
- Patient Care Quality
- Catheter Care
- Care Monitoring
- Multitasking and Prioritization
- Consistent Follow Through
- Basic Life Support
- Feeding Tube Management
- Medical Terminology
- Willingness to Learn
- Intercultural Competence
- CNA Certification
- Emotional Intelligence
- Attention to Detail
- Patient Positioning
- Laboratory Testing
- Oral Hygiene
- Room Cleaning and Restocking
- Phlebotomy Training
- Heavy Lifting
- CPR Certification
- Quality Assurance
- Calm Under Stress
- Chronic Disease Management
- Verbal and Written Communication
- Time Management
- Universal Precautions
- Biological Specimen Handling
- Family Education
- Biohazard Disposal
- Medication Administration
- Blood Sugar Monitoring
- Meal Preparation
- Patient Safety Management
Timeline
Case Manager
South King Healthcare Services
06.2021 - 02.2022
Assistant Store Manager
Dollar Tree
04.2020 - 10.2021
CNA
Prestige Senior Living
05.2018 - 01.2020
Medication Technician
North Auburn Rehab & Health
06.2017 - 09.2018
CNA
Life Care Center Of Federal Way
01.2015 - 12.2017
Nursing Assistant Certification - Healthcare
Blossom Healthcare LLC
Pharmacy Technician Diploma - Healthcare
Everest College - Everett
Medical Assistant Diploma - Healthcare
Bryman College