Summary
Overview
Work History
Education
Skills
Extracurricular activities
Timeline
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Macy Madsen

Johnsburg,IL

Summary

Well-rounded, reliable candidate with a passion for providing exceptional customer service seeking to utilize collaboration, interpersonal, and organizational skills to deliver success in a growing organization. Possesses strong time management skills, and able to work in fast-paced environments while successfully handling multiple tasks simultaneously. Team player with excellent work-ethic and ability to quickly adapt to new environments and tasks.

Overview

7
7
years of professional experience

Work History

Server

Dockers Restaurant
04.2023 - Current
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Prioritized multiple tasks in dynamic environment and stayed calm under pressure.

Shift Leader

Culver's Restaurant
06.2020 - 04.2023
  • Oversaw shift operations to create quality products that met company standards and customer expectations.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Achievement: Employee of the Month

Coach

Johnsburg High School - Lil Dribbler's
01.2019 - 03.2022
  • Instructed children in group setting on basketball rules, game strategies, and performance principles to improve personal development.
  • Required good leadership and organization to maximize time of instruction to accomplish required trainings.

Education

Bachelors of Business Administration - Business Administration And Management

University of Wisconsin-Whitewater
Whitewater, WI
05-2026

Associate in General Studies -

McHenry County College
Crystal Lake, IL
05-2024

Skills

  • Leadership
  • Resilient and committed
  • Exceptional customer service
  • Planning and organization
  • Collaboration and teamwork
  • Communication and content creation

Extracurricular activities

  • Alpha Sigma Sorority (9/2024-5/2026) - Focused on community engagement and development while fostering leadership and time management skills. Served as Marketing Chair with responsibilities of content creation for Alpha Sigma's social media accounts. Also served as Sargent at Arms.
  • UW-W Society for Human Resource (9/2025-5/2026) - Focused on improving communication skills, leadership qualities, and increasing real world career skills.
  • McHenry County College Women's Basketball (10/2022-3/2024) - Two-year starting point-guard for the women Scot's where I continued to learn and appreciate the importance of teamwork. Tested my ability to manage time effectively while efficiently maintaining academic achievements. Earned the Heart and Hustle Award, 13th in the nation for JUCO, during sophomore year.
  • Johnsburg High School Girls Basketball (11/2018-3/2022) - Four-year varsity player who learned how hard work comes from giving one's best effort. Scored over 1000 points during my career and earned three regional titles with my team.

Timeline

Server

Dockers Restaurant
04.2023 - Current

Shift Leader

Culver's Restaurant
06.2020 - 04.2023

Coach

Johnsburg High School - Lil Dribbler's
01.2019 - 03.2022

Bachelors of Business Administration - Business Administration And Management

University of Wisconsin-Whitewater

Associate in General Studies -

McHenry County College
Macy Madsen