Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Molly Roeder

Menomonee Falls,Wisconsin

Summary

Hardworking employee with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Organized and adapts well to any environment. Works and gets along well with others. Responsible and motivated student ready to apply education in the workplace.

Overview

5
5
years of professional experience

Work History

Server

North Hills Country Club
Menomonee Falls, Wisconsin
05.2023 - 08.2024
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided excellent customer service to ensure satisfaction.
  • Multitasked every shift, and problem-solved issues at hand.
  • Assisted in training new servers.

Customer Service Assistant

Majic Plastics Inc
Milwaukee, WI
06.2019 - 01.2023
  • Assisted customers over the phone, providing helpful information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls, checking and returning voicemails to obtain records.
  • Performed administrative tasks such as filing documents, entering data into computer systems.

Customer Service Associate

Yo Mama! Frozen Yogurt and Goodies
Brookfield, WI
08.2020 - 03.2022
  • Consulted with customers regarding needs and addressed concerns.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Worked as a shift lead, and learned valuable leadership skills.

Education

Bachelor of Arts - Strategic Communications: Advertising

University of Minnesota Twin Cities
Minneapolis, MN
05-2026

High School Diploma -

Divine Savior Holy Angles High School
Milwaukee, WI
05-2022

Skills

  • Guest Engagement
  • Multitasking
  • Problem Solving
  • Customer Support
  • Customer Service
  • Client Services
  • Leadership
  • Collaborative Leadership
  • Advertising
  • Teamwork
  • Accounting

Affiliations

Leukemia Lymphoma Society Team Member

January, 2021 - March, 2021

Leader/Wing on Freshman and Sophomore Retreat

February, 2021 - October 2021

Campus Ministry: Long Term Service Team

August, 2019 - May, 2022

Hometown Heroes Club Leader

September, 2018 - May, 2022

DSHA Rugby Team

January, 2020 - May, 2022

University of Minnesota Ski and Snowboard Club

September, - Present

Languages

Italian
Limited

Accomplishments

LLS (Leukemia lymphoma society) Award for people who raised over $5,000

I individually raised over $6,000 for my team.

References

References available upon request.

Timeline

Server

North Hills Country Club
05.2023 - 08.2024

Customer Service Associate

Yo Mama! Frozen Yogurt and Goodies
08.2020 - 03.2022

Customer Service Assistant

Majic Plastics Inc
06.2019 - 01.2023

Bachelor of Arts - Strategic Communications: Advertising

University of Minnesota Twin Cities

High School Diploma -

Divine Savior Holy Angles High School

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Molly Roeder