Summary
Work History
Education
Skills
Fluency
Languages
Timeline
Generic

Juanita Solis

Visalia,CA

Summary

Courteous employee with 2 years of airport background with knowledge of airline operations and effective customer service strategies. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Dependable and vigilant with strong sense of responsibility and integrity. Possesses solid understanding of security protocols and emergency response procedures, coupled with proficiency in surveillance systems and access control. Committed to maintaining safe and secure environment for all passengers and staff.

Work History

Airport Public Safety Service Aide

The City Of Fresno Airport Division
  • Working alongside Sergeant's, police officers, and airport operations teams to monitor the airport to ensure the airport safe, secure, and running as efficiently as it should be in a daily basis
  • Ensuring the security for passengers and their belongings who are arriving and departing from the airport
  • Escorting personnel into the airport by clearing anyone who needs to go into the airport's SIDA area following the airport's guidelines and procedures
  • Administering several gate posts performing distinctive tasks at all posts
  • Providing distinguished customer service to passengers on a daily basis that have any interest, questions, or concerns by guiding every individual in my best possible manner

Customer Service Agent/Gate Service Agent

Allegiant Airlines
  • Helped a large volume of passengers every day with a positive attitude, my focus was based on customer satisfaction
  • Provided assistance with checking in passengers, making reservations, rebooking canceled or missed flights, and securely checking in their baggage
  • As a ramp agent, I stacked and loaded the checked in luggage on incoming and outgoing flights
  • Operated ground support equipment like tugs and belt loaders carrying out inspections and hazard checks
  • Directing the plane and traffic
  • Attaching stairs and bridges to aircraft
  • Coordinated with Airport Operations, pilots, flight crew, and ground personnel to prepare for liftoff and travel
  • Escorted wheelchair passengers up to the boarding gate and would escort the passengers to their seat on the aircraft when needed

Office Assistant

Proteus
  • Managed daily data entry and kept clerical information accurate and up to date
  • Prepared and edited documents to produce precise and professional communication
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff

Education

High School Diploma -

Golden West High

Skills

  • Passenger assistance
  • Conceptual understanding
  • Public Safety Awareness
  • Traffic Control
  • Law Enforcement Collaboration
  • Airport operations awareness
  • Language proficiency
  • Airline regulations understanding
  • Ticketing systems
  • Multitasking Abilities
  • Adaptability under pressure
  • Strong attention to detail

Fluency

  • English
  • Spanish

Languages

Spanish
Native or Bilingual

Timeline

Airport Public Safety Service Aide

The City Of Fresno Airport Division

Customer Service Agent/Gate Service Agent

Allegiant Airlines

Office Assistant

Proteus

High School Diploma -

Golden West High

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Juanita Solis