Nayeli Siqueiros
Green Valley,AZ
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Airport Passenger Service Agent
Tucson Airport
Tucson, Arizona
11.2024 - Current
- Coordinated ground transportation services for arriving and departing passengers.
- Provided clients with assistance in preparing required travel documents and forms.
- Processed reservations and issued travel and hotel vouchers.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Assisted passengers in making flight connections.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Receptionist
Silver Spring
Green Valley, Arizona
03.2024 - 10.2024
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Verified visitors' identification cards before allowing access to the building.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Monitored office supplies inventory and placed orders when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled and confirmed appointments and meetings for management team.
Customer Service Cashier
Ups Store
Green Valley, Arizona
09.2023 - 03.2024
- Greeted customers promptly and responded to questions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Dental Assistant
United community health center
Green Valley, Arizona
02.2021 - 09.2023
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
Education
Certificate - Dental Assistant
Pima Medical Institute
Tucson, AZ02-2021
Skills
- Reservation processing
- Travel document assistance
- Ground transportation coordination
- Customer service
- Passenger assistance
- Conflict resolution
- Office administration
- Time management
- Detail orientation
- Team collaboration
- Special needs assistance
- Language fluency
Languages
Spanish
Native/ Bilingual
Certification
X-ray certification
Timeline
Airport Passenger Service Agent
Tucson Airport
11.2024 - Current
Receptionist
Silver Spring
03.2024 - 10.2024
Customer Service Cashier
Ups Store
09.2023 - 03.2024
Dental Assistant
United community health center
02.2021 - 09.2023
Certificate - Dental Assistant
Pima Medical Institute