Juanita Strozier
La Grange,United States
Summary
Lively and eager professional with a passion for sales and prospecting. Regularly exceeds sales quotas by establishing a bond between the company and its members. A strong desire to provide great customer service.
Overview
18
18
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Personal Care Assistant
Delta Home Health Care
Newnan, GA
09.2020 - Current
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Monitored client vital signs, Remind patients take medications and tracked behaviors to keep healthcare supervisor well-informed.
- Perform daily chores such as cook, clean and wash clothing plus assisting with baths,
Specialist 1
Walgreens(remote)
01.2022 - 05.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint reso
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Outbound calls to customers to align their medications so they could pick up all the same time.
- Courtesy check-in call as a reminder of upcoming refills and updated any changes per doctor.
- Informed customers of vaccinations available
Welcome Call Specialist
American Home Shield Corporation
Lagrange , Georgia
02.2007 - 11.2020
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Set up new accounts and captured personal, demographics(phone, email and alt mailing address) plus payment information in system.
- Reviewed coverages and modified the coverage based on customers' needs.
- Assisted in training new hires, sharing expertise and best practices for optimal performance.
- Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills.
- Collaborated with supervisors on strategies for personal growth and development within the role of a Call Specialist.
- Contributed to a positive work environment by consistently demonstrating professionalism and teamwork.
Education
Bachelor of Science - Business Administration And Management
Columbia Southern University
Orange Beach, AL 05.2009 - 10.2011
High School Diploma -
Greenville High School
Greenville, GA 08.1980 - 06.1985
Skills
- Strong written and verbal communication skills
- Sales techniques
- Good multitasking skills
- Issue and conflict resolution
- Proficient in MS Office, Excel, Outlook and Powerpoint
Accomplishments
*Top team performer at AHS for year 2016, 2017 and 2019
*Selected as the Associate Engagement Leader
*Created the "Wheel Of Behavior Program" for sales department
Certification
CPR certified
Timeline
Specialist 1
Walgreens(remote)
01.2022 - 05.2025
Personal Care Assistant
Delta Home Health Care
09.2020 - Current
Bachelor of Science - Business Administration And Management
Columbia Southern University
05.2009 - 10.2011
Welcome Call Specialist
American Home Shield Corporation
02.2007 - 11.2020
High School Diploma -
Greenville High School
08.1980 - 06.1985
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