Tania Prophet
La Grange,United States
Summary
Results-driven Integrated Case Worker with extensive experience at Tuolumne County Department of Social Services. Proven expertise in application processing and case management, ensuring compliance with regulations. Adept at problem-solving and fostering positive client relationships, consistently enhancing service delivery and operational efficiency. Reliable team player committed to achieving optimal outcomes for clients.
Overview
21
21
years of professional experience
Work History
Promotion-Integrated Case Worker II
Tuolumne County Department Of Social Services
Sonora, CA
07.2023 - Current
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Maintained positive working relationship with fellow staff and management.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Reviewed applications to verify client information and resolve discrepancies.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
Promotion-Integrated Case Worker I
Tuolumne County Department of Social Services
Sonora, CA
07.2022 - 07.2023
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Processed client applications in accordance with established guidelines.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Assisted clients with completing forms required for processing applications.
- Analyzed financial information provided by applicants to verify income levels.
- Explained reasons behind application denials and recommended further action.
- Gathered financial information from clients regarding income, assets and debts.
Eligibility Specialist Trainee
Tuolumne County Department of Social Service
Sonora, CA
06.2021 - 07.2022
- Identified needs of customers promptly and efficiently.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Entered client information and files into databases for further review and tracking.
- Explained reasons behind application denials and recommended further action.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Participate in outreach efforts to spread program awareness.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
Personal Banker
Wells Fargo
Sonora, CA
07.2004 - 06.2021
- Encouraged open dialogue among all members of the team, promoting an environment of trust and respect.
- Facilitated discussions among staff members regarding challenges related to job performance.
- Provided constructive feedback and one-on-one coaching to employees.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Completed day-to-day duties accurately and efficiently.
Skills
- Time management
- Problem solving
- Customer service
- Application processing
- Case management
- Reliability
Timeline
Promotion-Integrated Case Worker II
Tuolumne County Department Of Social Services
07.2023 - Current
Promotion-Integrated Case Worker I
Tuolumne County Department of Social Services
07.2022 - 07.2023
Eligibility Specialist Trainee
Tuolumne County Department of Social Service
06.2021 - 07.2022
Personal Banker
Wells Fargo
07.2004 - 06.2021
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