Angela Olson
Integrated Case Worker II
Kellogg,ID
Summary
Reliable and a self-motivated person seeking growth, knowledge, and opportunity in an
administrative capacity. Driven and focused on the betterment of community, providing
support to coworkers and developing a model of integrity and empowerment for the
workplace.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Integrated Case Worker II
Mono County Social Services
Mammoth Lakes, CA
11.2018 - 05.2022
- Communicates with federal, state, local, and private agencies, law enforcement, businesses and other sources to verify eligibility data or to clarify documentation discrepancies or gaps in information
- Analyzes, evaluates, and verifies financial, personal and social records, documents and information to determine eligibility and benefits levels for public assistance programs following all federal and state guidelines
- Interprets and implements ever-changing multi-program regulations, policies and procedures for applicants and clients; effectively manage 512+ cases
- Executes partnership between Mono county and WIOA (Workforce Innovation and Opportunities Act) that successfully pairs employers with OJT candidates
Department Supervisor
Mammoth Mountain Ski Area
Mammoth Lakes, CA
11.2016 - 11.2018
- Managed Guest/Locker Services at all 3 ski lodges with annual operating budget of $4-plus million dollars
- Maintained and managed all revenue while meeting annual budget needs
- Built strong rapport with coworkers from all departments to better enhance guest experience
- Managed all day-to-day operations, including locker services, front desk, payment processing, training, scheduling, and human resources, timekeeping and payroll
Ski Host/Host Department Supervisor
Mammoth Mountain Ski Area
Mammoth Lakes, CA
11.2004 - 11.2016
- Supervised up to 15 lodge and ski hosts daily
- Provide up-to-date and accurate information to guests regarding on-hill conditions, events, local attractions and restaurants to enhance guest experience
- Responded timely to all guest issues and inquiries quickly via phone, email, or in- person
- Provided excellent customer service to all guests
- Training, payroll and scheduling
- Assisted Ski Patrol with injured guests
Deputy Court Clerk
Mono County Superior Court
Mammoth Lakes, CA
03.2010 - 12.2012
- Served as primary point of contact for daily average of 35 incoming phone calls and walk-ins per day addressing various inquiries and resolving concerns
- Maintained strict confidential information of all client information
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
- Maintained court dockets and updated disposition of cases after court hearings and trials
Education
Bachelors of Sciences - Criminal Justice Administration
University of Phoenix
Tempe, AZ 08.2008 - 06.2010
Associate of Arts - General Education
Cerro Coso Community College
Ridgecrest, CA 08.2004 - 06.2006
Skills
Communication skillsundefined
Timeline
Integrated Case Worker II
Mono County Social Services
11.2018 - 05.2022
Department Supervisor
Mammoth Mountain Ski Area
11.2016 - 11.2018
Deputy Court Clerk
Mono County Superior Court
03.2010 - 12.2012
Bachelors of Sciences - Criminal Justice Administration
University of Phoenix
08.2008 - 06.2010
Ski Host/Host Department Supervisor
Mammoth Mountain Ski Area
11.2004 - 11.2016
Associate of Arts - General Education
Cerro Coso Community College
08.2004 - 06.2006
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