Summary
Overview
Work History
Education
Skills
Timeline
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Juanita Talas

Tooele,UT

Summary

Dynamic customer service expert with 11 years at Uber & Uber Eats, recognized for enhancing client retention through exceptional service and effective marketing strategies. Proven ability to optimize customer satisfaction while training teams on best practices. Strong analytical skills complemented by a friendly demeanor, driving brand loyalty and repeat business.

Overview

12
12
years of professional experience

Work History

Customer Service

Uber & Uber Eats
01.2014 - Current

I have worked with uber for 11 years. Its an Independent contractor that provides rides customers and food delivery.

  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Grew repeat client base through effective marketing and customer service.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.

Retail Reset Merchandiser

D & B Merchandise
06.2021 - 09.2025
  • Led store resets, ensuring compliance with visual merchandising standards and brand guidelines.
  • Developed and implemented efficient product placement strategies to enhance customer engagement.
  • Trained and mentored junior merchandisers on best practices for inventory management and merchandising techniques.
  • Collaborated with cross-functional teams to coordinate promotional displays and seasonal transitions effectively.
  • Reduced out-of-stock occurrences by closely monitoring inventory levels and reporting any discrepancies or concerns promptly.
  • Developed strong relationships with vendors, facilitating communication to address issues and improve overall performance.

Brand Ambassador

Apex/insta-cart
10.2024 - 03.2025
  • Developed brand awareness through engaging customer interactions and product demonstrations.
  • Collaborated with marketing teams to execute promotional campaigns and events effectively.
  • Trained new team members on brand messaging and customer engagement techniques.
  • Analyzed customer feedback to refine strategies and enhance brand representation.

Retail Merchandiser

Central Pet
01.2023 - 02.2024
  • Developed and executed product placement strategies to enhance visual merchandising.
  • Analyzed sales data to optimize inventory management and drive stock replenishment.
  • Collaborated with store teams to train staff on merchandising standards and best practices.
  • Conducted regular audits of merchandise displays to ensure compliance with brand guidelines.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Retail Remodel Merchandise

Advantage Sales And Marketing
02.2017 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Kearns High
Kearns Utah
01-1989

Skills

  • Customer service optimization
  • Customer service expert
  • Customer service and retention
  • Providing customer service
  • Customer service monitoring
  • Friendly customer service
  • Customer service focus
  • Sales and customer service
  • Excellent customer service skills
  • Customer service and satisfaction

Timeline

Brand Ambassador

Apex/insta-cart
10.2024 - 03.2025

Retail Merchandiser

Central Pet
01.2023 - 02.2024

Retail Reset Merchandiser

D & B Merchandise
06.2021 - 09.2025

Retail Remodel Merchandise

Advantage Sales And Marketing
02.2017 - 12.2021

Customer Service

Uber & Uber Eats
01.2014 - Current

High School Diploma -

Kearns High