Juanita Velez
Orlando
Summary
Dedicated Medical Assistant with a commitment to high-quality patient care and clinical support. Proven expertise in managing patient flow, accurately documenting medical histories, and educating patients on treatment plans to enhance their healthcare experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Neurology pediatric and epilepsy
Orlando
12.2025 - 04.2026
- Facilitated patient intake and recorded medical histories to ensure accurate patient records.
- Scheduled appointments and managed patient flow efficiently.
- Prepared exam rooms and ensured necessary equipment was available.
- Performed routine lab tests and processed specimens to support timely diagnosis.
- Educated patients on treatment plans and medication usage clearly.
- Collaborated with healthcare providers to communicate critical patient information effectively.
Medical Assistant
Community Health Center
Orlando
04.2023 - 04.2025
- Facilitated patient intake and recorded medical histories to ensure accurate data collection.
- Coordinated appointment scheduling and managed patient flow to optimize clinic operations.
- Prepared exam rooms and ensured necessary equipment was available.
- Conducted routine lab tests and processed specimens correctly.
- Informed patients on treatment plans and medication usage to enhance understanding and adherence.
Medical Assistant
Orlando Health
Orlando
02.2022 - 11.2022
- Facilitated patient intake and meticulously recorded medical histories to ensure accurate patient information.
- Provided clear education to patients on treatment plans and medication usage to enhance understanding and adherence.
- Scheduled appointments and managed patient flow efficiently.
- Prepared exam rooms and ensured necessary equipment was available.
- Performed routine lab tests and accurately processed specimens to support timely and effective patient care.
Certified Medical Assistant
Central Family Health Center
Orlando
11.2020 - 11.2021
- Delivered comprehensive customer service, coordinated appointment scheduling, and executed clerical front desk duties, ensuring accurate co-payment and insurance collection.
- Leveraged computer skills to streamline patient record management and support administrative tasks.
- Compiled new patient documentation packages and facilitated patient communication through effective telephone techniques.
Medical Assistant
OBSTETRIC GYNECOLOGY SPECIALIST
Orlando
11.2018 - 11.2019
- Delivered excellent customer service while managing appointment scheduling and handling front desk clerical duties, ensuring smooth patient flow and accurate collection of co-payments and insurance.
- Utilized computer skills for efficient patient data management and streamlined administrative support.
- Developed new patient onboarding materials and used effective telephone techniques to enhance patient communication.
Medical Assistant & Triage
CARCAMO PEDIATRICS
Orlando
08.2017 - 10.2018
- Scheduled appointments, delivered customer service, and assisted with urinalysis, injections, and minor procedures to enhance patient experience.
- Managed triage responsibilities and supported clinical staff to facilitate efficient patient care.
- Assisted physicians during patient examinations and procedures.
- Managed patient records and ensured accurate documentation.
- Scheduled appointments and coordinated office logistics effectively.
Medical Assistant
Dr Q Pediatrics
Orlando
07.2015 - 08.2016
- Facilitated patient intake and accurately recorded medical histories to support effective care.
- Informed patients on treatment plans and medication usage to enhance understanding and compliance.
- Conducted routine lab tests and processed specimens correctly.
- Scheduled appointments and managed patient flow efficiently.
- Prepared exam rooms and ensured necessary equipment was available.
Medical Assistant & Clerical Front Desk
Pediatric Care Group
Orlando
07.2015 - 07.2016
- Handled patient check-in and check-out processes accurately and efficiently to streamline patient flow.
- Managed front desk operations and addressed patient inquiries to enhance customer service experience.
- Posted charges and managed accounts receivable to support billing department functions.
Managing Director
Big Apple Supermarket
Orlando
12.2008 - 05.2011
- Managed budgets and financial forecasts for efficient resource allocation.
- Developed targeted marketing strategies, boosting brand awareness and fostering customer engagement.
- Oversaw inventory management systems for optimal stock levels and product availability.
- Led staff training programs, improving team capabilities and enhancing customer service delivery.
- Directed daily operations, ensuring seamless supermarket activities and customer satisfaction.
Education
Medical Assistant, Diploma -
Fortis College
Orlando, FL04-2015
Health Information Management -
Valencia College
Orlando, FL09-2013
Skills
- Patient care
- Clinical care
- Minor Surgery
- Injections
- Phlebotomy
- EKG
- Diagnostic Testing
- Specimen Collection
- Urinalysis
- Vital signs
- Health records
- Patient Records Management
- Medical terminology
- Insurance Verification
- Coding/Billing
- Billing services
- Patient Billing
- Patient Relationship Building
- Medical Supply Management
- Office Administration
- Scheduling appointments
- Scheduling
- Telephone Technique
- Health Education
- Women's Health
- Laboratory Services
- Instrument sterilization
- Specimen processing
- Patient intake
- Patient Interaction
- Patient Relationship Building
- Cooperative
- Courteous
- Team collaboration
- Health maintenance
- Scheduling appointments
- Billing services
- Team collaboration
Certification
- CPR, 2016
- ECG
- Alzheimer’s
- HIPAA
- Domestic Violence
- HIV & AIDS
- Bloodborne Pathogens
Languages
Bilingual
Timeline
Medical Assistant
Neurology pediatric and epilepsy
12.2025 - 04.2026
Medical Assistant
Community Health Center
04.2023 - 04.2025
Medical Assistant
Orlando Health
02.2022 - 11.2022
Certified Medical Assistant
Central Family Health Center
11.2020 - 11.2021
Medical Assistant
OBSTETRIC GYNECOLOGY SPECIALIST
11.2018 - 11.2019
Medical Assistant & Triage
CARCAMO PEDIATRICS
08.2017 - 10.2018
Medical Assistant
Dr Q Pediatrics
07.2015 - 08.2016
Medical Assistant & Clerical Front Desk
Pediatric Care Group
07.2015 - 07.2016
Managing Director
Big Apple Supermarket
12.2008 - 05.2011
Medical Assistant, Diploma -
Fortis College
Health Information Management -
Valencia College