Juanita Wells
Jasper,AL
Summary
Accomplished Patient Care Coordinator with a proven track record at American Hearing Care, enhancing patient satisfaction and streamlining healthcare operations. Expert in HIPAA compliance and patient relations, demonstrating critical thinking and organizational skills. Achieved significant improvements in patient care coordination and confidentiality, contributing to a results-driven team environment.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
American Hearing Care
01.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Assistant
Homeless Coalition
02.2019 - 01.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Inventory Management Specialist
United States Marine Corps
08.2013 - 08.2019
- Facilitated smooth transitions during mergers or acquisitions by managing integration efforts related to inventory control processes and systems.
- Developed comprehensive training programs for new hires, fostering a culture of continuous learning within the inventory management team.
- Collaborated with cross-functional teams to establish best practices for inventory management, aligning business objectives with operational efficiency.
- Improved supply chain visibility, proactively communicating with suppliers to address potential delays or shortages.
- Performed data entry and completed proper paperwork.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
Business Administration - Healthcare Management
Berkeley College
New York, NY03.2021
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
- Patient Care Coordination
- Patient Care
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical Terminology
- Patient Records Management
- Goal Setting
- Patient Safety
- Documentation
- Proficient in Software
- Office Administration
- Insurance Practices
- Healthcare operations
- Strategic Planning
Timeline
Patient Care Coordinator
American Hearing Care
01.2024 - Current
Assistant
Homeless Coalition
02.2019 - 01.2020
Inventory Management Specialist
United States Marine Corps
08.2013 - 08.2019
Business Administration - Healthcare Management
Berkeley College
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