JUANITA Woodis

Knowledgeable and dedicated customer service professional with extensive experience in government industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Practiced benefits coordination with more than 38 years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission. Successful benefits coordination with [19] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Personable Member Service Representative offering 19 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Upbeat Customer Service professional bringing 18-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate current systems. Effective at operating within IHS regulations and IHS department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Competent Benefits Coordinator driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Motivated Benefits Coordinator of 18 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Goal-oriented worker with outstanding knowledge of IHS organization and DHHS product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and professional talents. Committed to best-in-class customer service and maintaining professionalism. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Motivated Customer Service Representative with over 18 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English. Service-focused patient benefits coordination bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

To be the most professional and customer service advocate in providing care to clients each and every day as an Indian Health Service employee till the day I retire.