Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Juan Jose Garcia

Weston,FL

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized Operations Manager with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

27
27
years of professional experience

Work History

Operations Manager

Divieto Italian-american Fusion
Miami, FL
07.2022 - Current
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Worked closely with management team to develop and implement strategic plans.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

GM

Divieto Italian-american Fusion
Estero, FL
02.2019 - 07.2022
  • Identified opportunities to reduce costs while maintaining quality standards across departments.
  • Monitored employee performance, providing feedback on progress towards desired outcomes.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.

F&B Director

Hotel Royal Pedregal
Mexico, Mexico City
01.2018 - 02.2019
  • Created standard operating procedures to ensure consistency across all F&B outlets.
  • Developed and implemented strategies for improving F&B operations, customer service and increasing revenue.
  • Established quality standards for food preparation, presentation and customer service in order to enhance the dining experience.
  • Reviewed customer complaints and suggestions promptly and took appropriate action accordingly.
  • Collaborated with chefs and kitchen staff members to create innovative menus that met guests' needs and preferences.
  • Managed budgeting process including forecasting expenses and revenues; ensured efficient utilization of resources within allocated budget limits.

CEO

Euro America University
Mexico, Mexico City
08.2004 - 01.2018
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Developed and implemented strategic business plans to increase company profitability.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Managed executive team members to ensure successful execution of projects in a timely manner.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Established policies and procedures that promoted an ethical work environment.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.

Education

CHE - Certified Hospitality Educator

American Hotel And Lodging Educational Institute
United States
05-2014

CH - Faculty Member of The AHLA-EI

American Hotel And Lodging Educational Institute
USA
09-2014

Instructor And Trainer - Hospitality Industry Management

American Hotel And Lodging Educational Institute
USA
06-2000

Certificate of Specialization - F&B Management

American Hotel And Lodging Educational Institute
USA
06-2000

Hospitality Certifications - Hospitality Administration And Management

Merican Hotel And Lodging Association Certificatio
USA
06-2000

Skills

  • Forecasting and Scheduling
  • Customer Retention
  • Logistics Oversight
  • Marketing
  • Business Planning
  • Customer Service
  • Problem-Solving
  • Client Relationships
  • Staff retention
  • Decision-Making
  • Delegation
  • High-pressure environments
  • Business Administration
  • Business development understanding
  • Operations Monitoring
  • Multi-unit operations management

Languages

English
Professional
Spanish
Native/ Bilingual

Affiliations

  • Family
  • Sports
  • Music

References

References available upon request.

Timeline

Operations Manager

Divieto Italian-american Fusion
07.2022 - Current

GM

Divieto Italian-american Fusion
02.2019 - 07.2022

F&B Director

Hotel Royal Pedregal
01.2018 - 02.2019

CEO

Euro America University
08.2004 - 01.2018

CHE - Certified Hospitality Educator

American Hotel And Lodging Educational Institute

CH - Faculty Member of The AHLA-EI

American Hotel And Lodging Educational Institute

Instructor And Trainer - Hospitality Industry Management

American Hotel And Lodging Educational Institute

Certificate of Specialization - F&B Management

American Hotel And Lodging Educational Institute

Hospitality Certifications - Hospitality Administration And Management

Merican Hotel And Lodging Association Certificatio

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Juan Jose Garcia